RECEPTIONIST

Talentify; Santa Ana (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Kindred Hospital Santa Ana is seeking a Receptionist/Switchboard Operator to manage the main switchboard, greet visitors, and route calls. The role involves assisting with admission paperwork and supporting billing with charge-entry tasks.

Requires clear English communication, a high school diploma, and the ability to work in a healthcare setting. On-site position with comprehensive hospital benefits.

Qualifications

• Must read, write and speak fluent English.
• On the job training in a healthcare setting is a plus.
• Courteous and effective communication with patients, families and staff.

Responsibilities

• Operate telephone switchboard and relay calls to proper departments.
• Greet visitors and direct to appropriate location.
• Contact and meet with families to sign admission paperwork timely.
• Perform charge entry and charge-control tasks to ensure accurate billing.

Skills

Fluent English

Customer service

Phone etiquette

Education

High School Diploma or Equivalent

Job description

Description

Kindred Hospital Santa Ana is a long-term acute care hospital offering the same in-depth care you would receive in a traditional hospital, but for an extended recovery period. We partner with your physician and offer 24-hour clinical care seven days a week so you can start your journey to wellness. We are conveniently located between the Santa Ana Freeway I-5 and Santiago Creek and the close to many shops and restaurants.

Job Summary

Operates telephone switchboard to relay incoming, outgoing and interoffice calls. Greets and receive visitors and directs as appropriate. May be responsible for contacting and meeting with families to sign admission paperwork timely. When requested performs charge entry and charge control guidelines to facilitate accurate and timely capture, control, and reconciliation of all charges.

Essential Functions

• Courteously answers, routes and screens outside calls to the proper department or extension number. Transfers calls, takes accurate messages and/or holds calls when necessary.
• Answers and screens in-house calls, and takes phone messages for doctors and personnel, requests for pages and to complete calls for patients who may need assistance.
• Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed.
• Pages code blue, fire alerts, stat calls, emergency calls per protocol.
• Maintains an acute list of departments and extension numbers as well as phone numbers of hospitals in the area.
• Maintains an alphabetical and numerical log of patient's names, room numbers and telephone extensions in order to expedite the relaying of calls.
• Notifies clinical leadership of emergency patients entering the hospital.
• Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.

Knowledge/Skills/Abilities/Expectations

• Approximate percent of time required to travel 0%:
• Must read, write and speak fluent English.
• Must have good and regular attendance.
• Performs other related duties as assigned.

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None required

Experience

• On the job or equivalent training/experience in a healthcare setting.

Pay Range: $23.00/Hr

ScionHealth has a comprehensive benefits package for benefit-eligible employees that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.