Receptionist

Conviva Senior Primary Care; San Antonio (TX); Sur place; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Bonus incentive plan

Comprehensive benefits

Résumé du poste

Conviva Senior Primary Care in San Antonio, TX is seeking a Front Office Healthcare Support professional to serve as the Patient Access Coordinator onsite. You will ensure data quality, revenue integrity, and smooth patient movement through the clinic.

You will verify identities and insurance, manage the front door, and handle check-in, payments, and checkout with empathy and accuracy, contributing to a positive patient experience and clinic efficiency.

Qualifications

• Computer literacy required.
• Knowledge of patient eligibility and benefits.
• Experience using scheduling systems to optimize staffing.

Responsabilités

• Pre-Visit Preparation: review schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: facilitate patient check-in via digital tools, ensuring demographics, consents, and signals are completed accurately.
• Queue & Wait-Time Management: monitor waiting room and EMR task queues; communicate delays to patients and staff; POS collections with high integrity.
• Exit & Outreach: conduct checkout, schedule follow-ups, and manage outbound no-show prevention and preventive care outreach.

Connaissances

Handle patient concerns

Follow defined workflows

Manage patient needs across scheduling

Manage time and tasks efficiently

Handle incoming calls accurately

Maintain accurate and complete records

Work effectively across teams

Outils

Scheduling systems

Description du poste

Become a part of our caring community Why this role exists: Our Front Office Healthcare Support team are there to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The Front Office professional, working onsite and reporting to the Center Administrator, serves as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the clinic.

Become a part of our caring community Why this role exists: Our Front Office Healthcare Support team are there to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The Front Office professional, working onsite and reporting to the Center Administrator, serves as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the clinic.

Data Integrity: You verify every patient's identity and insurance coverage with 100% accuracy to prevent downstream billing errors and denials.

Orchestrator of Flow: You manage the "front door," signaling patient readiness to the clinical team and maintaining short wait times to ensure high provider throughput.

Customer Experience Champion: You are the first and last point of contact, using empathy and clear communication to improve patient satisfaction and retention.

Financial Steward: You secure the clinic's financial health by identifying and collecting co-pays and outstanding balances at the point of service.

What You Will Do

Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.

Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and "Patient-Ready" signals are completed accurately.

Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff. Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.

Exit & Outreach: Conducting the "checkout" process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Requirements

Use your skills to make an impact

We assess requirements practically. During the application of interview process, we will ask you to demonstrate these.

Knowledge

• Computer literacy
• Patient Eligibility and benefits
• Use scheduling systems to improve staffing levels

Skills

• Handle patient concerns while maintaining partnership
• Follow defined workflows consistently
• Manage patient needs across scheduling and follow-up
• Manage time and tasks efficiently
• Handle incoming calls accurately and professionally
• Maintain accurate and complete records
• Work effectively across teams

Abilities

• Maintain accuracy and completeness across tasks
• Manage multiple tasks simultaneously while maintaining accuracy

Essential Behaviors & Attributes: Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, growth-mindset, and receptivity to coaching.

Preferred

Knowledge:

• Use appropriate channels and escalation rules
• Manage and verify digital intake data
• Protect patient identity
• Familiar with clinical operations
• Able to support patient registration
• Familiar with types of clinic visits

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.