Receptionist

Humana Inc; New York (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Parental and caregiver leave

Disability coverage

Life insurance

Job summary

Humana Inc. seeks a Receptionist to manage front desk operations at a physician practice or center. You will greet patients, schedule visits, handle inquiries, and maintain patient records using EMR/CRM systems.

The role requires a strong customer service mindset and teamwork in a healthcare setting. Responsibilities include coordinating with medical staff to optimize schedules, handling billing tasks when needed, and keeping the reception area organized and compliant with policies.

Qualifications

• High School Diploma or GED; 1 year or more experience in a healthcare setting preferred, but strong customer service in retail, hospitality, or call centers will be considered.
• Passionate about contributing to an organization focused on improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized; knowledge of MS Office.

Responsibilities

• Greet patients and visitors in person and over the phone.
• Schedule appointments, manage calendars, and coordinate with medical staff.
• Update patient records in EMR and CRM systems.
• Ensure patient accounts are updated; may collect copay at visit.
• Answer inquiries and provide general information.
• Maintain tidy, sanitized reception area and assist with inventory and supplies.

Skills

Customer service

Multitasking

Attention to detail

Bilingual English/Spanish

Team player

Education

High School Diploma or GED

Tools

EMR Systems

CRM

Microsoft Office (Word, Excel, Outlook, Access)

Job description

Become a part of our caring community

The Receptionist is responsible for the front desk operations of a healthcare facility. Your role will involve greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with several administrative tasks. Typically work on routine and patterned assignments. The Receptionist welcomes patients and offers administrative support within a physician practice or center.

Responsibilities

• Greet Patients: Welcome patients and visitors both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Patient Records: Update patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.

The supervisor limits decisions to defined parameters around work expectations, quality standards, priorities and timing, and manages works closely and/or within established policies with minimal opportunity for deviation. Use your skills to make an impact.

Required Qualifications

• High School Diploma or GED 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Bilingual in English and Spanish

Preferred Qualifications

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)

Additional Information

The company considers this role patient-facing and runs the Tuberculosis (TB) screening program. If selected for this role, we will require you to undergo TB screening. Alert Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number, if we do not already have it on file. Humana will send an email from [e-mail] with instructions on how to add the information into your official application on Humana's secure website.

Interview Format – HireVue

As part of our hiring process for this opportunity, we will use an interviewing technology called HireVue to enhance our hiring and decision‑making ability. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value‑based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well‑being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior‑focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.