Receptionist

Riversideharley; Riverside (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Riversideharley is seeking a Receptionist to greet customers, answer the phone, transfer calls, and take messages for all dealership personnel. You will support office staff by typing letters and filing records.

Qualifications include a high school diploma, 2+ years in customer service, strong computer skills, and excellent communication. The role requires a neat appearance and a professional demeanor in a busy automotive dealership environment.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of customer service experience preferred.
• Comfort with Microsoft Office and general email/internet usage.
• Good verbal communication and pleasant phone manners are essential.
• Familiarity with Google Drive apps (Docs, Sheets) is a plus.

Responsibilities

• Provide courteous, prompt and accurate telephone answering service for all dealership personnel.
• Greet customers to the dealership and provide assistance, information, or messages as needed.
• Prepare letters, reports and other correspondence for office staff.
• Open mail and route it to the appropriate dealership personnel.
• Perform other related duties as assigned.

Skills

Customer service

Verbal communication

Microsoft Office

Phone etiquette

Google Drive

Education

High school diploma or equivalent

Tools

Google Docs

Google Sheets

Email/internet

Job description

Job Title: Receptionist

Department: Administration

Supervisor: Controller and/or Human Resources Assistant

Summary Description

Assist the office personnel of the dealership by greeting customers, answering the telephone, transferring calls, and taking messages for all dealership personnel. Assist office staff by typing letters and filing records.

Duties and Responsibilities

• Provide courteous, prompt and accurate telephone answering service for all dealership personnel.
• Handle telephone transactions quickly, and courteously. Welcome customers to the dealership and provide assistance to them providing information, recording messages or forwarding calls.
• Greet internal and external customers immediately, in a courteous and friendly manner.
• Provide high quality assistance to office personnel to ensure a smooth running and productive office environment.
• Prepare letters, reports, financial contracts, and other correspondence.
• Open mail and routes it to appropriate dealership personnel.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• High school diploma or the equivalent.
• 2+ years’ customer service experience.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Good verbal communication skills.
• Pleasant phone manner.
• Must maintain a professional appearance and a neat, well organized work area.
• Valid driver’s license and a good driving record.

Physical Demands

• Frequently works on a computer in a typical office environment.
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 10 pounds.

Working Conditions

• The noise level in the work environment can be loud at times.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.