Receptionist

Riverside Harley-Davidson; Riverside (CA); On-site; USD 40,000 - 48,000; Full time

Job summary

Riverside Harley-Davidson seeks a friendly receptionist to join the Administration team. You will greet customers, answer calls, transfer messages, and support office staff with typing and filing tasks.

Responsibilities include providing courteous phone service, directing inquiries, and preparing letters and reports. A high school diploma and 2+ years of customer service are required; a clean driving record is preferred.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience.
• Proficient with Microsoft Office and able to use Google Drive applications.
• Excellent verbal communication and phone manner.
• Valid driver’s license and clean driving record.

Responsibilities

• Provide courteous, prompt and accurate telephone answering service for all dealership personnel.
• Handle telephone transactions quickly, and courteously. Welcome customers to the dealership and provide assistance to them providing information, recording messages or forwarding calls.
• Greet internal and external customers immediately, in a courteous and friendly manner.
• Provide high quality assistance to office personnel to ensure a smooth running and productive office environment.
• Prepare letters, reports, financial contracts, and other correspondence.
• Open mail and routes it to appropriate dealership personnel.
• Perform other related duties as assigned or requested.

Skills

Customer service

Verbal communication

Phone etiquette

Organizational skills

Professional appearance

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Google Sheets

Google Docs

Job description

Job Title

Receptionist

Department

Administration

Supervisor

Controller and/or Human Resources Assistant

Summary Description

Assist the office personnel of the dealership by greeting customers, answering the telephone, transferring calls, and taking messages for all dealership personnel. Assist office staff by typing letters and filing records.

Duties And Responsibilities

• Provide courteous, prompt and accurate telephone answering service for all dealership personnel.
• Handle telephone transactions quickly, and courteously. Welcome customers to the dealership and provide assistance to them providing information, recording messages or forwarding calls.
• Greet internal and external customers immediately, in a courteous and friendly manner.
• Provide high quality assistance to office personnel to ensure a smooth running and productive office environment.
• Prepare letters, reports, financial contracts, and other correspondence.
• Open mail and routes it to appropriate dealership personnel.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• High school diploma or the equivalent.
• 2+ years’ customer service experience.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Good verbal communication skills.
• Pleasant phone manner.
• Must maintain a professional appearance and a neat, well organized work area.
• Valid driver’s license and a good driving record.

Physical Demands

• Frequently works on a computer in a typical office environment.
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 10 pounds.

Working Conditions

• The noise level in the work environment can be loud at times.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.