Receptionist

Grosvenor Casinos; Reading (Berks County); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

50% off food on shift

Unlimited soft drinks

Premium pay after midnight

Tip sharing

Job summary

Grosvenor Casinos Reading South is seeking a friendly Receptionist to welcome guests as the first point of contact in a fast-paced, 24/7 casino environment.

Your warm smile, proactive attitude and ability to engage with guests will help shape an engaging visitor experience. You’ll join a team that values energy, care and opportunities for growth within Grosvenor Casinos and The Rank Group.

Qualifications

• Experience in hospitality and a passion for delivering great guest service.
• Ability to work in a busy 24/7 casino environment.
• Good communication, teamwork and a positive attitude.

Responsibilities

• Greet guests warmly and set the tone for their visit.
• Engage with guests to create an entertaining, welcoming atmosphere.
• Ensure guests feel valued and well cared for and handle inquiries with care.

Skills

Hospitality experience

Customer service

Flexibility

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Reading South Casino

Grosvenor Casino Reading South is a buzzing, modern entertainment destination where the energy never stops. With 80+ cutting edge slots, classic tables, a dedicated poker room, live entertainment, big screen sports and 24/7 action, every shift puts you at the centre of excitement. No two days here are ever the same.

Site-Specific Benefits

• Exceptional team spirit with a warm, welcoming group who support each other through busy nights and big events, reflected in an outstanding 8.8 engagement score and an 81% NPS from loyal customers.
• Valuable everyday benefits including 50% off food on shift, unlimited soft drinks, premium pay after midnight, and tip sharing across the whole team.
• Hassle free travel with free on site parking, making every shift easier from the moment you arrive.
• Spaces designed for you so you can relax in the fully equipped Games Room or reset in the peaceful Quiet Room whenever you need a break.
• Growth that feels real with clear progression plans, ongoing development and opportunities to build skills across gaming, hospitality and events, all supported by motivating management and team incentives.

As a Receptionist, your role is pivotal in setting the tone for our guests’ experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.

With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note.

Your role goes beyond typical reception duties; you’ll create a memorable, engaging atmosphere that exceeds our guests’ expectations.

You’ll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Skills & Experience Needed

To be successful in this role you’ll need a positive, can-do attitude with a real passion for entertaining customers and delivering an exceptionally high service as well as experience of working successfully in a hospitality role.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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