Electronic Gaming Host

Grosvenor Casinos; Pennsylvania; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

50% off food on shift

Unlimited soft drinks

Premium pay after midnight

Tip sharing across team

Free on-site parking

Games Room access

Quiet Room

Job summary

Grosvenor Casinos Reading South is seeking an Electronic Gaming Host to welcome guests, enhance their experience and ensure an engaging casino environment. You will be part of a vibrant team delivering exciting moments across gaming and hospitality, with shifts including nights and weekends.

Join a 24/7 casino environment that values guest care, teamwork, and a proactive, positive attitude. Reading South offers outstanding benefits and opportunities to grow within Grosvenor Casinos and The Rank

Qualifications

• Experience in hospitality or guest-facing roles.
• Strong customer service and social skills.
• Willingness to work flexible shift patterns, including nights and weekends.

Responsibilities

• Greet guests and attend to their needs on the electronic gaming floor.
• Create a welcoming, entertaining atmosphere and ensure guests feel valued.
• Contribute to memorable experiences through thoughtful service and engagement.

Skills

Customer service

Team player

Hospitality mindset

Positive attitude

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Reading South Casino

Grosvenor Casino Reading South is a buzzing, modern entertainment destination where the energy never stops. With 80+ cutting edge slots, classic tables, a dedicated poker room, live entertainment, big screen sports and 24/7 action, every shift puts you at the centre of excitement. No two days here are ever the same.

Site-Specific Benefits

• Exceptional team spirit with a warm, welcoming group who support each other through busy nights and big events, reflected in an outstanding 8.8 engagement score and an 81% NPS from loyal customers.
• Valuable everyday benefits including 50% off food on shift, unlimited soft drinks, premium pay after midnight, and tip sharing across the whole team.
• Hassle free travel with free on site parking, making every shift easier from the moment you arrive.
• Spaces designed for you so you can relax in the fully equipped Games Room or reset in the peaceful Quiet Room whenever you need a break.
• Growth that feels real with clear progression plans, ongoing development and opportunities to build skills across gaming, hospitality and events, all supported by motivating management and team incentives.

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, as you’ll be the welcoming face of our electronic gaming floor.

Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again.

You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Skills & Experience Needed

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area.
• Experience of working successfully in a hospitality role.
• A positive attitude, great customer service and social skills.
• A willingness to be a team player, ensuring high customer service standards are delivered.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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