Receptionist

RI Community Food Bank; Providence (RI); On-site; USD 19,000 - 32,000; Full time

Job summary

RI Community Food Bank in Providence, RI is seeking a Receptionist to serve as the first point of contact for visitors, donors, volunteers and staff. You will handle calls, greet guests, and direct them to the right departments.

The role requires a high school diploma, 1–3 years of office experience, and conversational Spanish. Proficiency in Microsoft Office and strong organizational skills are essential in a fast-paced environment. This position is based on-site at our Providence location.

Qualifications

• High school diploma or equivalent required; associate degree or administrative training preferred.
• 1–3 years receptionist/administrative experience preferred.
• Conversational Spanish required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to interact with visitors, donors, volunteers, staff and vendors.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Ability to prioritize multiple tasks, meet deadlines in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and professionalism.

Responsibilities

• Answers all incoming calls and directs them to the appropriate Food Bank staff member.
• Welcomes all visitors and directs them to their destination.
• Receives, logs, and distributes all incoming packages to the appropriate staff.
• Receives and sorts internal mail; notifies departments when mail is ready for pickup.
• Maintains office supply inventory and coordinates orders.
• Processes office supply requests for various departments and closets.
• Places Amazon order requests per procedures and orders office equipment.
• Manages service tickets and toner ordering for uninterrupted operations.
• Schedules reception break and PTO coverage in Teams.
• Assists Finance/Administration, Development and Programs and Operations with projects as needed.

Skills

Communication skills

Interpersonal skills

Multitasking

Discretion / confidentiality

Education

High school diploma or equivalent

Associate degree or admin training

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Providence, RI, US

3 days ago Requisition ID: 1023

Salary Range: $21.50 To $23.50 Hourly

Nature and Scope of Position:

The Receptionist serves as the primary point of contact for the Rhode Island Community Food Bank, providing professional and courteous service to visitors, donors, volunteers, guests, vendors, and staff. This position is responsible for managing the reception area, answering and directing incoming telephone calls, and welcoming and assisting visitors.

The Receptionist supports the daily administrative operations of the Food Bank by coordinating the receipt and distribution of mail, packages, and other communications; maintaining office and breakroom supply inventories; and assisting with a variety of administrative projects and office functions. The position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities while maintaining a positive and professional image of the organization.

Responsibility:

The Receptionist reports to the Office Project Manager. The duties of the Receptionist include, but are not limited to:

• Answers all incoming calls and directs them to the appropriate Food Bank staff member.
• Welcomes all visitors to the Food Bank and directs them to their appropriate destination.
• Receives, logs, and distributes all incoming packages to the appropriate Food Bank staff person.
• Receives and sorts all internal mail and notifies Food Bank departments when the mail is ready for pick-up.
• Receives faxes from the fax machine and distributes them.
• As a backup, maintains office supply inventory and coffee/breakroom supply inventory, ensuring the supply cabinets are well stocked, organized, and items are ordered in a timely manner.
• Processes office supply requests for the various Food Bank departments and for the Food Bank general office supply closets.
• Places Amazon order requests in accordance with established procedures.
• Orders supplies for various office equipment including fax machines, printers, postage machine, etc.
• Manage Konica Minolta service ticket submissions and toner ordering to support uninterrupted office operations.
• Manage the reception break and PTO coverage scheduling in Teams.
• Assists the Finance and Administration, Development and Programs and Operations departments with projects as needed.

Qualifications:

• High school diploma or equivalent required; associate degree or additional administrative training preferred.
• Minimum of one to three years of receptionist, administrative assistant, customer service, or related office experience preferred.
• Conversational Spanish required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to interact professionally and courteously with visitors, donors, volunteers, clients, vendors, and staff.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks, manage competing demands, and meet deadlines in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and as part of a team.
• Experience operating standard office equipment, including multi-line telephone systems, copiers, printers, and postage equipment.
• Ability to maintain accurate records and manage office supply inventories.
• Commitment to providing exceptional customer service and representing the organization in a professional manner.
• Demonstrated reliability, dependability, and punctuality.