Receptionist

Mission Pet Health; Portland (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement options

Discounted veterinary care for your宠物

Teladoc 24/7 access

Job summary

Mission Pet Health is seeking a Receptionist for Roseway Veterinary Hospital in Portland to manage a multi-line phone system, greet clients warmly, and support seamless care coordination. You will handle medical records, scheduling, and financial transactions while promoting preventative care and exceptional client service.

The role emphasizes empathy, strong communication, and teamwork within a busy veterinary practice that values ongoing education and growth opportunities for staff.

Qualifications

• A passion for providing excellent customer service.
• Exceptional communication skills with the ability to manage stressful situations gracefully.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Collaborative, team-first mindset and ability to work independently or with direction.
• Experience with veterinary software is preferred; a flexible schedule including some weekends/holidays is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect our commitment to compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure optimal care for pets.
• Embody Compassion and Empathy: be a calming presence for clients, showing empathy and respect in every situation.

Skills

Customer service

Communication

Organization

Teamwork

Flexibility

Tools

Veterinary software

Job description

Join Roseway Veterinary Hospital, an AAHA-accredited practice with a 4.8-star Google rating, deeply rooted in the Portland community. We deliver advanced care in areas including Cardiology and Internal Medicine, supported by modern technology, dedicated support staff, and access to internal specialty consultation for collaboration on complex cases. We're committed to your professional growth, offering mentorship, ongoing education, and clear pathways to help you reach your goals—whether that's becoming a credentialed technician, moving into leadership, or pursuing advanced training. Backed by a broad support network, you'll have the resources to do your best work. Located in the heart of the Pacific Northwest, Portland offers a vibrant culture, world-class dining, and abundant green space, with easy access to both mountains and the coast. From the trails of Forest Park to the city's renowned breweries and thriving arts scene, Portland is a distinctive, welcoming community where nature and innovation meet.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder – sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $19-$21 per hour based on experience.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow.

Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.