Receptionist

Dial Senior Living; Pleasant Valley Township (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Birthday PTO

Tuition Assistance

Holiday pay

Immediate PTO

Referral Bonus

Free meal on shift

Loyalty Incentive

Recognition Program

Employee Discounts

Pay Advance

Health Insurance

Life Insurance

401k

Job summary

Dial Senior Living is seeking a friendly Full-Time 2nd Shift Front Desk Associate to welcome guests, answer questions, and support daily operations. You will help coordinate transportation, reservations, and information requests while maintaining a safe, organized lobby.

The role requires strong communication, basic computer skills, and a professional appearance. Experience in customer service or hospitality is preferred, and the team rewards reliability with comprehensive benefits and growth

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Greet guests, verify purpose, manage sign-in, and notify staff.
• Assist residents/families with transportation, reservations, information.
• Answer calls, take messages, and respond to inquiries.
• Be first responder in emergencies and manage safety.
• Observe lobby and common areas and keep it safe and welcoming.
• Manage reservations for guest suites, clubhouse, dining.
• Receive mail/packages and distribute promptly.
• Update emergency contact lists as changes occur.
• Log maintenance and housekeeping requests.
• Perform admin tasks: filing, data entry, mailing tasks.
• Promote community events to residents/guests.
• Notify supervisor to order items and maintain supplies.
• Maintain confidentiality of resident information.
• Report on-the-job injuries to supervisor before shift end.
• Other duties as assigned.

Skills

Basic computer skills

Communication skills

Interpersonal skills

Professional appearance

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Position: Full-Time, 2nd Shift

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401k

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience and Other Required

Experience in customer service, hospitality, or senior living

Must be at least 18 years of age

Knowledge, Skills, and Abilities Required

• Basic computer skills, including phone systems
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Promote teamwork in providing services to residents.