Receptionist

The Fountains Senior Living; Pleasant Valley Township (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Birthday PTO

Tuition Assistance

Holiday Pay

PTO Day 1

Referral Bonus

Free Meal Shift

Loyalty Incentive

Recognition Program

Verizon/AT&T discounts

Pay Advance

Medical Insurance

Dental & Vision

401k

Job summary

Dial is seeking a Front Desk Associate for full-time, 2nd shift to provide exceptional customer service and create a welcoming environment at the community front desk. You will support daily operations, assist residents and families with requests, and coordinate across departments to ensure smooth communication.

Ideal candidates have experience in customer service, hospitality, or senior living, are at least 18, and demonstrate strong communication, professional appearance, and multitasking

Qualifications

• Experience in customer service, hospitality, or senior living.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Welcome guests, manage sign-in, and announce to staff or residents.
• Assist residents and families with transportation, reservations, and general information.
• Answer phones, take messages, and respond to inquiries.
• Be the point of contact in emergencies and coordinate safety.
• Monitor lobby areas to promote safety and a positive environment.
• Maintain reservations for guest suites, clubhouse, and dining areas.
• Receive mail/packages and distribute promptly.
• Update emergency lists and contact information.
• Process maintenance and housekeeping requests.
• Perform administrative tasks (filing, data entry, postage).
• Promote community events and activities.
• Notify supervisor when supplies need ordering and manage inventory.

Skills

Basic computer skills

Phone systems

Communication skills

Interpersonal skills

Multitasking

Job description

Position: Full-Time, 2nd Shift

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

3 days ago Requisition ID: 11114

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401k

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience and Other Required

Experience in customer service, hospitality, or senior living

Must be at least 18 years of age

Knowledge, Skills, and Abilities Required

• Basic computer skills, including phone systems
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Promote teamwork in providing services to residents.