Concierge

the brant senior living; Omaha (NE); On-site; USD 9,000 - 14,000; Part time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift (Up to $260)

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription DrugInsurance

Dental and Vision

Basic Term Life/AD&D

401k

Job summary

Dial is seeking a part-time Front Desk/Guest Services associate in Omaha, NE. The role focuses on delivering outstanding customer service, greeting guests, managing sign-in, and supporting residents and families with information and transportation needs.

You will be the first point of contact, answer calls, assist with requests, and help ensure a welcoming, safe community atmosphere while coordinating with multiple departments.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Welcome all guests warmly, assist sign-in, and announce guests to staff.
• Assist residents and families with transportation, reservations, and information.
• Answer and direct phone calls and respond to inquiries.
• Be the point of contact in emergencies and monitor lobby safety.
• Maintain reservations for guest suites and club/dining spaces.
• Receive mail/packages and distribute promptly.
• Update resident/family emergency lists and contacts.
• Handle maintenance and housekeeping requests.
• Perform general administrative tasks.

Skills

Customer service

Hospitality

Phone systems

Multitasking

Organized

Interpersonal skills

Education

High school diploma or equivalent

Tools

Office software

Scheduling software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Omaha, NE, US

Position: 3:00pm -7:00pm Monday, Wednesday, Friday with occasional weekends.

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily.You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401k

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience and Other Requirements

• Experience in customer service, hospitality, or senior living
• Must be at least 18 years of age

Knowledge, Skills, and Abilities Required

• Basic computer skills, including phone systems
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Promote teamwork in providing services to residents.