Receptionist

Ernest Health, Inc.; Phoenix (AZ); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Medical plan

HSA/FSA options

Dental & Vision coverage

401K with employer matching

Life insurance

Disability insurance

Employee Assistance Program

Wellness program & incentives

Earned time off

Job summary

Ernest Health, Inc. – Phoenix Regional Rehabilitation Hospital is seeking a weekends part-time receptionist to greet patients and visitors, answer phones, and support patient flow in a busy rehab facility.

You will verify demographics and insurance, assist with registrations, maintain confidentiality per HIPAA, and collaborate with clinicians and staff to ensure smooth operations while providing friendly, professional service.

Qualifications

• One year of reception experience in a healthcare setting preferred.
• Insurance verification experience preferred.
• Prior authorization experience preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Greet patients, visitors, and vendors in a friendly, professional manner.
• Answer and direct incoming calls using hospital telecommunications systems.
• Facilitate patient flow from referral through admission in a timely manner.
• Obtain and verify demographics and financial information for registration and billing.
• Verify insurance benefits and eligibility as needed.
• Assist with obtaining prior authorizations when applicable.
• Maintain records related to telecommunications and on-call schedules.
• Protect patient confidentiality and comply with HIPAA regulations.

Skills

Reception experience

Healthcare setting

Insurance verification

Prior authorization

Customer service

Data entry

HIPAA compliance

Tools

Electronic records

Job description

Overview

Weekends Part-Time Receptionist- Phoenix, Arizona

We are seeking a Receptionist to join our team of passionate patient caregivers!

As a participating hospital of Ernest Health, we offer robust recognition, wellness, and retention programs. These programs focus to enhance the employees’ work experience, recognize, and celebrate achievements. We also encourage employees to share their work experience through “My Ernest Journey” and through our Engagement Survey, where our approach is “You Spoke, We Listened”. These platforms provide additional avenues for employees to give feedback about their work experience and share what is important to them.

Phoenix Regional Rehabilitation Hospital (Phoenix, AZ)

Is a premier, 48-bed inpatient rehabilitation facility serving patients across the Phoenix metro area. The hospital offers comprehensive rehabilitation programs designed to restore mobility, strength, and independence following serious medical events. Equipped with advanced therapy technology and supported by a multidisciplinary team of rehabilitation specialists, the hospital delivers evidence-based, patient-centered care. Its central Phoenix location provides accessibility to a diverse population while contributing to the region’s rapidly expanding healthcare ecosystem.

Our hospital offers comprehensive benefits, designed to support your health and financial well-being.

• PPO and High Deductible Medical Plan options
• Flexible Spending and Health Savings Account options available
• Dental and Vision coverage
• 401K with employer matching
• Life insurance
• Short-and-long term disability

Wellness & Work Life Balance:

• Employee Assistance Program
• Wellness Program with quarterly wellness challenges with participation incentives
• Earned Time Off - start accruing vacation time on start date

Qualifications

Required Skills:

• One year of reception experience in a healthcare setting preferred.
• Insurance verification experience preferred.
• Prior authorization experience preferred.
• OR any equivalent combination of education and experience.

Additional Qualifications/Skills:

• Excellent customer service and interpersonal skills.
• Demonstrates general computer proficiency including data entry, word processing, email, and electronic record management.
• Effective organizational and time management skills.
• Strong attention to detail and accuracy in documentation.
• Excellent written and verbal communication skills.
• Ability to maintain quality and safety standards.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Ability to work collaboratively and professionally with patients, families, physicians, and coworkers.
• Ability to multitask in a fast-paced healthcare environment while maintaining a positive and professional demeanor.

Responsibilities

• Serve as the first point of contact by greeting patients, visitors, and vendors in a friendly and professional manner.
• Answer incoming telephone calls and direct callers appropriately.
• Provide hospital telecommunications services utilizing telephones, paging systems, radios, and other communication tools.
• Facilitate patient flow from referral through admission in a timely, accurate, and professional manner.
• Obtain and verify demographic and financial information to ensure accurate patient registration and billing.
• Verify insurance benefits and eligibility as needed.
• Assist with obtaining and tracking prior authorizations when applicable.
• Validate and enter charges into appropriate systems.
• Maintain records related to hospital telecommunications, on-call schedules, paging, and other communication activities.
• Adapt to changing priorities while maintaining effective communication and exceptional customer service.
• Protect patient confidentiality and comply with all hospital policies and HIPAA regulations.
• Support the hospital's mission, values, and Guiding Principles through daily interactions with patients, families, visitors, and coworkers.
• Perform other administrative duties as assigned to support hospital operations.

Why Join Phoenix Regional Rehabilitation Hospital?

At Phoenix Regional Rehabilitation Hospital, every team member plays an important role in helping patients regain independence and improve their quality of life. We offer a supportive team environment, opportunities to grow professionally, and the satisfaction of making a meaningful difference in the lives of our patients every day.

Schedule: Part-Time, Weekends (8:00 a.m. to 6:30 p.m.)

Responsibilities

Responsible for providing hospital telecommunication services through the use of telephones, pagers, the paging system, radio, or computer to connect communication between visitors, callers, staff, patients, and patients' families. May maintain records related to telecommunications (e.g., long distance phone calls, on-call employees, pages). Integrates the hospital’s mission and “Guiding Principles” into daily practice.