Receptionist

Colerain Animal Clinic, Inc; Olde West Chester (OH); On-site; USD 28,000 - 38,000; Full time

Job summary

Noah's Ark Animal Clinic in West Chester, OH is seeking a full-time receptionist to provide friendly client service, manage calls, and support the veterinary team with data entry and payments.

The role requires practical knowledge of hospital procedures, medical terminology, and the ability to handle cash and POS transactions with accuracy. Previous clinic experience is a plus.

Qualifications

• Front desk role requiring friendly, professional client interaction.
• Ability to transcribe and record patient information accurately.
• Experience handling payments and processing transactions.

Responsibilities

• Greet clients and patients; answer phones and triage inquiries.
• Screen calls and relay messages to the veterinary team.
• Collect payments, process credit card transactions, and maintain cash drawer.
• Update patient records and prepare required forms.
• Explain clinic policies and discharge instructions when applicable.
• Coordinate with doctors regarding patient cases and treatment plans.

Skills

Customer service

Communication

Data entry

Cash handling

Education

High school diploma or equivalent

Tools

EMR software

Point-of-sale

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular West Chester, OH, US

The goal of this position is to serve extend hospitality,clear communication, and excellent data collection for all of our clientswhether in person or on the phone. This position requires a practical knowledgeof hospital organization and services, the basic rules and regulationsgoverning visitors and animal patient treatment, data transcribing, wordprocessing, collection of payments and a practical knowledge of the standardprocedures, veterinary records and terminology used in the hospital.

• Provide friendly, quality customer care to the clients and patients of Noah's Ark Animal Clinic.
• Promptly receive incoming calls, screen thosethat are handled by other health care team members and take care of routinecalls. Provide knowledgeable sub-professional advice concerning the care andtreatment of animals.
• Follow established hospital policies andprocedures in referring clients for immediate treatment of their pets whenrequests are accompanied by complaints of acute symptoms. Determine nature ofinjury/illness and attempt to reassure distressed pet owners.
• Determine whetherimmunizations and/or tests are current. Recommend update of necessaryimmunizations and/or tests to clients when applicable.Obtain all necessary data concerning the patientand owner. Prepare required forms such as patient clinical records, healthcertificates, immunization certificates, lab reports and euthanasiacertificates in advance, if possible.
• Oversee discharge of animals from the clinicincluding clear communication of discharge instructions
• Maintain a clean and orderly reception area,pharmacy and waiting room.
• Collect client fees, make change, process creditcard transactions and provide daily accounting of cash drawer.
• Perform over-the-counter sales of merchandiseand preventative medications.
• Exercise a technical knowledge of products soldand demonstrate salesmanship abilities.
• Explain and demonstrate products,answer questions concerning products, record sales transactions, and makechange.
• Fill veterinary prescriptions with appropriatemedication; provide routine instructions to owners concerning Rx formedications.
• Collect lab specimens from pet owners, matchpatient record to the sample and submit samples to veterinary technician ornurse.
• Complete a high volumes of data entry into thecomputer system, retrieving and modifying computerized records.
• Communicate with Doctors about clientinteractions regarding their cases, specifically if a client where to removetheir pet from the hospital against medical advice.