Receptionist

Life Care Centers of America; Ocala (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Life Care Centers of America is seeking a Receptionist who greets visitors and handles front desk duties with professionalism, maintaining confidentiality and accuracy in all clerical tasks.

The role requires proficient computer skills, including Word, Excel, and email, and the ability to operate the facility phone and paging system while delivering excellent customer service to patients and families in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; secretarial program or 6 months clerical experience preferred.
• Proficient in Microsoft Word, Excel, and email software.

Responsibilities

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner.
• Operate the facility phone and paging system.
• Exhibit excellent customer service and a positive attitude towards patients.
• Demonstrate dependable, regular attendance.
• Read, write, speak, and understand the English language.

Skills

Customer service

Communication

English proficiency

Professionalism

Teamwork

Education

High school diploma or equivalent

Secretarial program or clerical experience (6 months)

Tools

Microsoft Word

Microsoft Excel

Email software

Job description

Background Screening Information - https://info.flclearinghouse.com

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, and Licensure Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Specific Job Requirements

• Proficient in Microsoft Word, Excel, and e mail
• Make independent decisions when circumstances warrant such action
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

Essential Functions

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Demonstrate dependable, regular attendance
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language

An Equal Opportunity Employer