Receptionist

SBM; Northern (KY); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM is seeking an on-site Receptionist to manage a multi-line phone system, greet visitors, and route inquiries to the correct personnel. The role requires basic clerical duties, mail and fax management, and dependable, professional communication.

Responsibilities include directing calls, taking messages, and providing information about SBM and its services. Prior experience with voicemails and bilingual English/Spanish is preferred for effective support.

Qualifications

• High school diploma or GED required.
• Experience with multi-line phone systems.
• Bi-lingual English/Spanish preferred.
• Strong verbal and written communication.

Responsibilities

• Answer and route calls to appropriate personnel.
• Greet on-site visitors and manage visitor passes.
• Receive, sort, and route mail and faxes.
• Maintain fax machines and assist users.
• Perform general clerical duties as needed.

Skills

Multi-line phone handling

Customer service

Bilingual English/Spanish

Communication skills

Education

High school diploma or GED

Tools

Spreadsheet software

Word processing software

Job description

Title: Receptionist Job Description: Job Overview

The Receptionist will be responsible for operating a multi-line telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.

Roles & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel
• Monitor visitor access and issue passes when required
• Retrieve messages from voicemail and forwards to appropriate personnel
• Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
• Take and deliver messages or transfers calls to voicemail when appropriate personnel are unavailable
• Answer questions about organization and provides callers with address, directions, and other information
• Receive, sort, and route mail, and maintain and route publications
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary
• Filing, photocopying, and collating
• Other duties as needed

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Previous multi-line phone experience; 25+ calls per hours; Bi-Lingual (English / Spanish); Voice Mail experience

Certificates, Licenses, Registrations: May be required to have a valid driver’s license

Knowledge, Skills, and Abilities: Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions.

Shifts and Compensation

Monday-Friday 9:00am-3:00pm $14.00-$15.00 per hour

Benefits:

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state‑of‑the‑art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.