Receptionist

East Park; Northern (KY); Hybrid; USD 19,000 - 21,000; Part time

Benefits offered by this job

Health benefits

401k with company match

Early Pay via Tapcheck

Employee discounts

PTO & holidays

Job summary

East Park is seeking a part-time Receptionist to provide front desk support at East Park Care Community in Brookpark, OH. You will greet visitors, handle phones, manage basic administrative tasks, and help maintain a welcoming, professional front desk in a healthcare setting.

The ideal candidate has a high school diploma, strong communication and organizational skills, and proficiency with Microsoft Office. HIPAA awareness and a patient-focused attitude are valued.

Qualifications

• High school diploma or equivalent required.
• Healthcare or senior living receptionist/admin experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with basic office equipment and data entry.

Responsibilities

• Greet and assist residents, visitors, and staff at the front desk.
• Answer and direct incoming calls, take messages, and route as needed.
• Perform general administrative duties (filing, copying, scanning).
• Assist with scheduling and coordinating appointments and events.
• Maintain visitor logs and front desk records; ensure HIPAA compliance where applicable.

Skills

Verbal & written communication

Organization

Office equipment

MS Office

Data entry

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: East Park Care Community - Brookpark, OH 44142

Position Type: Part-Time

Education Level: None

Salary Range: $14.00 - $15.00 Hourly

Travel Percentage: None

Job Shift: First Shift

The Receptionist is responsible for providing front desk support in a healthcare, long-term care, or assisted living facility. This role involves greeting visitors, residents, and staff, managing phone calls, and providing excellent customer service. The Receptionist ensures smooth operations of the front desk by managing administrative tasks, directing visitors to the appropriate areas, and assisting with general inquiries. The position plays a key role in creating a welcoming and professional atmosphere for everyone who enters the facility.

Key Responsibilities

Greeting and Reception

• Greet and welcome residents, visitors, and staff in a friendly and professional manner.
• Direct visitors to the appropriate departments, offices, or resident areas as needed.
• Ensure that all visitors sign in and follow facility protocols for safety and security.
• Assist residents and visitors with inquiries and provide information about the facility and services.

Phone and Communication Management

• Answer and direct incoming phone calls in a polite and professional manner.
• Take messages and ensure that they are communicated promptly to the appropriate individuals or departments.
• Respond to general inquiries and provide information as needed, or direct calls to the appropriate person.
• Manage and distribute incoming mail and packages to the correct recipients.

Administrative Support

• Perform general administrative duties, such as filing, faxing, copying, and scanning documents.
• Assist with scheduling appointments, meetings, and events as requested by staff or management.
• Help maintain records, including visitor logs, and ensure proper documentation of front desk activities.
• Order office supplies and maintain a well-organized and tidy reception area.

Customer Service

• Provide exceptional customer service to residents, visitors, and staff, ensuring that their needs are met and inquiries are addressed promptly.
• Handle any concerns or complaints in a calm and courteous manner, escalating issues to the appropriate staff when necessary.
• Build positive relationships with residents and their families, offering assistance and support when needed.

Safety and Security

• Monitor and ensure that safety protocols are followed at the front desk, including visitor sign-in and compliance with facility policies.
• Report any security concerns or suspicious activities to management or security personnel.
• Ensure the confidentiality of sensitive information in accordance with facility policies and regulations, including HIPAA when applicable.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Previous experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare or senior living setting.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Proficiency with basic office equipment, such as phones, copiers, and computers.
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic data entry.
  • Ability to handle multiple tasks in a busy environment while maintaining a positive and professional demeanor.

People-Centered Rewards

• Health benefits including Medical, Dental & Vision
• 401k with company match
• Early Pay via Tapcheck!
• Employee Perks & Discount program
• PTO + Company Holidays + Floating Holidays
• Referral Bonus Program
• Mentorship Programs
• Internal/Upskilling Growth Opportunities
• Continued Education Loan Repayment Program powered by Clasp