Receptionist

Brookwoodretirementcommunity

Cincinnati (OH)

On-site

USD 17,000 - 21,000

Full time

4 days ago

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Benefits offered by this job

Health benefits

401k with company match

Early Pay via Tapcheck

Employee perks & discounts

PTO + holidays + floating holidays

Referral bonus program

Mentorship programs

Upskilling growth opportunities

Education loan repayment

Job summary

Brookwood Care Community in Cincinnati, OH is hiring a Front Desk Receptionist to greet residents, families, and staff, answer calls, and provide excellent customer service at the front desk. The role includes administrative duties, managing inquiries, and upholding safety and privacy protocols in a healthcare setting.

Qualifications include a high school diploma and prior reception or administrative experience, preferably in healthcare or senior living.

Qualifications

High school diploma or equivalent required.
Previous receptionist/administrative/customer service experience preferred, ideally in healthcare or senior living.

Responsibilities

Greet residents, visitors, and staff in a friendly, professional manner.
Direct visitors to appropriate departments and verify sign-in per safety protocols.
Answer and route phone calls; take and relay messages promptly.
Handle general inquiries and provide information about the facility and services.
Perform routine front desk administrative duties (filing, scanning, mail, scheduling).
Maintain visitor logs and orderly reception area; manage supplies.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Customer service

Office equipment proficiency

Education

High School diploma

Tools

Phone system

Copiers/Printers

Computers

Microsoft Office Suite

Job description

Job Details

The Receptionist is responsible for providing front desk support in a healthcare, long-term care, or assisted living facility. This role involves greeting visitors, residents, and staff, managing phone calls, and providing excellent customer service. The Receptionist ensures smooth operations of the front desk by managing administrative tasks, directing visitors to the appropriate areas, and assisting with general inquiries. The position plays a key role in creating a welcoming and professional atmosphere for everyone who enters the facility.

Key Responsibilities

Greeting and Reception

Greet and welcome residents, visitors, and staff in a friendly and professional manner.
Direct visitors to the appropriate departments, offices, or resident areas as needed.
Ensure that all visitors sign in and follow facility protocols for safety and security.
Assist residents and visitors with inquiries and provide information about the facility and services.

Phone and Communication Management

Answer and direct incoming phone calls in a polite and professional manner.
Take messages and ensure that they are communicated promptly to the appropriate individuals or departments.
Respond to general inquiries and provide information as needed, or direct calls to the appropriate person.
Manage and distribute incoming mail and packages to the correct recipients.

Administrative Support

Perform general administrative duties, such as filing, faxing, copying, and scanning documents.
Assist with scheduling appointments, meetings, and events as requested by staff or management.
Help maintain records, including visitor logs, and ensure proper documentation of front desk activities.
Order office supplies and maintain a well-organized and tidy reception area.

Customer Service

Provide exceptional customer service to residents, visitors, and staff, ensuring that their needs are met and inquiries are addressed promptly.
Handle any concerns or complaints in a calm and courteous manner, escalating issues to the appropriate staff when necessary.
Build positive relationships with residents and their families, offering assistance and support when needed.

Safety and Security

Monitor and ensure that safety protocols are followed at the front desk, including visitor sign-in and compliance with facility policies.
Report any security concerns or suspicious activities to management or security personnel.
Ensure the confidentiality of sensitive information in accordance with facility policies and regulations, including HIPAA when applicable.

Qualifications

Education: High school diploma or equivalent required.
Experience: Previous experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare or senior living setting.

Skills

Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Proficiency with basic office equipment, such as phones, copiers, and computers.
Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic data entry.
Ability to handle multiple tasks in a busy environment while maintaining a positive and professional demeanor.

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