Receptionist

Convalarium of Dublin; Dublin (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Early Pay via Tapcheck

Employee Perks & Discount program

PTO + Holidays + Floating holidays

Referral Bonus Program

Mentorship Programs

Upskilling growth opportunities

Continued Education Loan Repayment

Job summary

Convalarium Care Center in Dublin, OH is seeking a friendly Receptionist to provide front desk support in a healthcare setting. You will greet residents, families, and staff, manage phone calls, and guide visitors to the right departments.

The role emphasizes excellent customer service, accurate record-keeping, and basic office duties while maintaining HIPAA compliance and a welcoming atmosphere for all who enter the facility.

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist or healthcare setting preferred.
• Excellent communication and organizational skills.

Responsibilities

• Greet residents, visitors, and staff in a friendly and professional manner.
• Answer and direct incoming phone calls and take messages.
• Perform front desk administrative duties (filing, copying, scanning, mail).
• Maintain visitor logs and ensure HIPAA compliance where applicable.

Skills

Verbal communication

Written communication

Organizational skills

Microsoft Office

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Details

• Job Location: Convalarium Care Center - Dublin, OH 43016
• Position Type: Full-Time
• Education Level: None
• Salary Range: $16.00 - $18.00 Hourly
• Travel Percentage: None
• Job Shift: First Shift

The Receptionist is responsible for providing front desk support in a healthcare, long-term care, or assisted living facility. This role involves greeting visitors, residents, and staff, managing phone calls, and providing excellent customer service. The Receptionist ensures smooth operations of the front desk by managing administrative tasks, directing visitors to the appropriate areas, and assisting with general inquiries. The position plays a key role in creating a welcoming and professional atmosphere for everyone who enters the facility.

Key Responsibilities

Greeting and Reception

• Greet and welcome residents, visitors, and staff in a friendly and professional manner.
• Direct visitors to the appropriate departments, offices, or resident areas as needed.
• Ensure that all visitors sign in and follow facility protocols for safety and security.
• Assist residents and visitors with inquiries and provide information about the facility and services.

Phone and Communication Management

• Answer and direct incoming phone calls in a polite and professional manner.
• Take messages and ensure that they are communicated promptly to the appropriate individuals or departments.
• Respond to general inquiries and provide information as needed, or direct calls to the appropriate person.
• Manage and distribute incoming mail and packages to the correct recipients.

Administrative Support

• Perform general administrative duties, such as filing, faxing, copying, and scanning documents.
• Assist with scheduling appointments, meetings, and events as requested by staff or management.
• Help maintain records, including visitor logs, and ensure proper documentation of front desk activities.
• Order office supplies and maintain a well-organized and tidy reception area.

Customer Service

• Provide exceptional customer service to residents, visitors, and staff, ensuring that their needs are met and inquiries are addressed promptly.
• Handle any concerns or complaints in a calm and courteous manner, escalating issues to the appropriate staff when necessary.
• Build positive relationships with residents and their families, offering assistance and support when needed.

Safety and Security

• Monitor and ensure that safety protocols are followed at the front desk, including visitor sign-in and compliance with facility policies.
• Report any security concerns or suspicious activities to management or security personnel.
• Ensure the confidentiality of sensitive information in accordance with facility policies and regulations, including HIPAA when applicable.

Qualifications

Education: High school diploma or equivalent required.

Experience: Previous experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare or senior living setting.

Skills

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with basic office equipment, such as phones, copiers, and computers.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic data entry.
• Ability to handle multiple tasks in a busy environment while maintaining a positive and professional demeanor.

People-Centered Rewards

• Health benefits including Medical, Dental & Vision
• 401k with company match
• Early Pay via Tapcheck!
• Employee Perks & Discount program
• PTO + Company Holidays + Floating Holidays
• Referral Bonus Program
• Mentorship Programs
• Internal/Upskilling Growth Opportunities
• Continued Education Loan Repayment Program powered by Clasp