Receptionist

Veterans Sourcing Group, LLC; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Veterans Sourcing Group, LLC in Norfolk, VA is seeking a polished Receptionist to be the first point of contact for clients, agents, and field management. The role requires strong front desk management, customer service excellence, and the ability to support general office functions onsite.

You will greet visitors, coordinate meeting logistics, and handle calls and emails with professional demeanor, using Microsoft Teams for internal communication.

Qualifications

• At least 2 years of receptionist experience.
• Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint.
• Professional demeanor and proactive communication via Teams and in person.

Responsibilities

• Greet clients, agents, and visitors in person or by phone/email.
• Answer calls and direct inquiries appropriately.
• Book conference rooms and coordinate meeting logistics.
• Assist with ad hoc administrative tasks to support the General Office.
• Troubleshoot office issues (e.g., Wi‑Fi, tech support coordination).
• Support event logistics: room setup, printing, catering, guest access.

Skills

Office 365 proficiency

Teams

Word

Excel (basic)

PowerPoint

Receptionist experience

Customer service

Education

Associate's or Bachelor's degree preferred

Job description

Location: 999 Waterside Drive, Suite 1500, Norfolk, VA 23510

Interview Process:

First interview virtual/Teams with hiring manager; second interview onsite with Service Leader. Interviews targeted for the week of 9/28.

Top Skills

• Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint
• 2 years of receptionist experience, general public in person as well as email/phone skills

Must-Haves

• At least 2 years of receptionist experience
• Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint
• Professional demeanor and proactive communication via Teams and in person

Dress Code

• Business Casual Required. Acceptable: Collared shirts, slacks, blouses, dresses, skirts (mid-length or longer), closed-toe shoes. Not Acceptable: Street clothes, casual wear.

Role Summary

• The Receptionist will serve as the first point of contact for clients, agents, and field management. This role requires a polished, professional individual who can manage front desk operations, provide exceptional customer service, and support general office functions.

Primary Responsibilities

• Greet and assist clients, agents, and visitors in person and via phone/email
• Answer incoming calls and direct inquiries appropriately
• Book conference rooms and coordinate meeting logistics
• Assist with ad hoc administrative tasks to support the General Office
• Troubleshoot office issues (e.g., Wi‑Fi, tech support coordination)
• Support event logistics: room setup, printing, catering, guest access

Qualifications

• Associate's or Bachelor's degree preferred (or equivalent experience)
• At least 2 years of receptionist experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Comfortable working independently and proactively
• Fingerprinting required prior to start

Training & Development

• On-the-job training provided, including coaching and feedback. NYL systems will be taught.

Deal Breakers

• No remote work option - this is strictly onsite

Team & Culture

• This role will provide front desk assistance to up to 30 agents, who are considered internal "clients." The environment is fast-paced and professional, requiring strong interpersonal skills and the ability to work independently while staying connected with leadership via Microsoft Teams.