Receptionist

eTeam; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Receptionist at eTeam will serve as the first point of contact for clients, agents, and field management in Norfolk, VA. This onsite role requires a polished, professional individual who can manage front desk operations and deliver exceptional customer service.

Key duties include greeting visitors, answering calls, coordinating meeting logistics, and supporting general office tasks. Proficiency with Office 365 and strong communication are essential.

Qualifications

• Two years of receptionist experience with in-person and phone/email interaction.
• Proficiency with Office 365 tools including Teams, Word, Excel, and PowerPoint.
• Professional demeanor and proactive communication in Teams and onsite.

Responsibilities

• Greet and assist clients, agents, and visitors in person and via phone/email.
• Answer incoming calls and direct inquiries appropriately.
• Book conference rooms and coordinate meeting logistics.
• Assist with ad hoc administrative tasks to support the General Office.
• Troubleshoot office issues (e.g., Wi-Fi, tech support coordination).
• Support event logistics: room setup, printing, catering, guest access.

Skills

Office 365 proficiency

Receptionist experience

Professional demeanor

Proactive communication

Education

Associate or Bachelor degree preferred

Tools

Office 365 suite

Job description

Job Title: Receptionist
Location: Norfolk, VA 23510 (Onsite 5 days a week)
Schedule: Monday-Friday, 8:30 AM - 5:00 PM EST; one hour lunch
Duration: 6 months

Interview Process:

First Interview: virtual/Teams with the hiring manager
Second Interview: onsite with Service Leader
Interviews targeted for the week of 9/28

Fingerprinting required

Top Skills:

• 1. Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint
• 2. 2 years of receptionist experience, general public in person as well as email/ phone skills.

Must-Haves:

• At least 2 years of receptionist experience
• Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint
• Professional demeanor and proactive communication via Teams and in person

Dress Code:

Business Casual Required. Acceptable: Collared shirts, slacks, blouses, dresses, skirts (mid-length or longer), closed-toe shoes. Not Acceptable: Street clothes, casual wear

Role Summary:

The Receptionist will serve as the first point of contact for clients, agents, and field management. This role requires a polished, professional individual who can manage front desk operations, provide exceptional customer service, and support general office functions.

Primary Responsibilities:

• Greet and assist clients, agents, and visitors in person and via phone/email
• Answer incoming calls and direct inquiries appropriately
• Book conference rooms and coordinate meeting logistics
• Assist with ad hoc administrative tasks to support the General Office
• Troubleshoot office issues (e.g., Wi-Fi, tech support coordination)
• Support event logistics: room setup, printing, catering, guest access

Qualifications:

• Associate’s or Bachelor’s degree preferred (or equivalent experience)
• At least 2 years of receptionist experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Comfortable working independently and proactively
• Fingerprinting required prior to start

Training & Development:

On-the-job training provided, including coaching and feedback. Client systems will be taught.

Deal Breakers:

No remote work option - this is strictly onsite

Team & Culture

This role will provide front desk assistance to up to 30 agents, who are considered internal “clients.” The environment is fast-paced and professional, requiring strong interpersonal skills and the ability to work independently while staying connected with leadership via Microsoft Teams.