Receptionist

Service Corporation International; Naranja (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Service Corporation International in Florida is seeking a friendly receptionist to greet guests, answer inquiries, and support families during difficult times. You will coordinate with staff, handle calls, and maintain a calm, respectful front-office environment at the Dignity Memorial location in Naranja.

The role requires basic office experience, strong communication skills, and the ability to handle confidential information with tact and diplomacy.

Qualifications

• High school diploma or equivalent.
• Six months general office, receptionist, or administrative support experience preferred.
• Working knowledge of MS Office Suite.
• Clear and professional speaking voice and tone.
• Professional interpersonal skills to handle sensitive and confidential situations.
• Demonstrated poise, tact and diplomacy.
• Ability to work schedule including weekends.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building.
• Notifies staff when appointments arrive and escorts guests to the appropriate room.
• Answers routine questions about services, products, and directions.
• Notifies management promptly about customer service and security issues.
• Receives deceased belongings from family and maintains chain of custody procedures.
• Answers, screens, and routes incoming calls to staff.
• Maintains a welcoming environment, offers beverages, and may prepare coffee.
• Maintains waiting area and tidies furniture and supplies.
• Receives mail and packages.
• Maintains organized electronic and paper records and files.
• May perform light typing, proofreading, data entry or printing.

Skills

MS Office

Professional communication

Interpersonal skills

Tact and diplomacy

Education

High School Diploma or equivalent

Tools

Telephone equipment

Fax machine

Copier

Job description

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

• Education
• High School Diploma or equivalent
• Experience
• Six months general office, receptionist, or administrative support experience preferred
• Proficient at operating telephones, fax, copier
• Knowledge, Skills and Abilities
• Working knowledge of MS Office Suite
• Clear and professional speaking voice and tone
• Professional interpersonal skills to handle sensitive and confidential situations
• Position continually requires demonstrated poise, tact and diplomacy
• Ability to work schedule including Saturday and or Sunday and beyond standard business hours

Postal Code: 33032 Category (Portal Searching): Administration and Clerical Job Location: US-FL - Naranja

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

\"SCI\" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.