Clinic Receptionist

LIFE PACE Inc; Tulsa (OK); On-site; USD 30,000 - 36,000; Full time

Job summary

LIFE Senior Services and Affiliates is seeking a Clinic Receptionist to be the welcoming first face for participants, families, and visitors. You will handle scheduling, check-ins, and confidential information with a focus on exceptional customer service.

Ideal candidates have strong organizational skills, professional communication, and the ability to work quietly in a busy clinic environment while supporting daily operations and teamwork.

Qualifications

• High school diploma or GED required.
• Post-secondary education, vocational certification, associate degree, or some college coursework is preferred.
• Minimum of two years of experience in a busy office environment, preferably healthcare or receptionist/administrative support.

Responsibilities

• Answer calls promptly and forward messages accurately.
• Manage participant arrivals/departures professionally.
• Escort participants as needed for safety and comfort.
• Route inquiries to appropriate staff.
• Notify departments of vendor arrivals and deliveries.
• Maintain accurate check-in/out documentation.
• Schedule psychiatry and post-hospital follow-up appointments.

Skills

Interpersonal communication

Customer service

Written communication

Verbal communication

Organizational skills

Discretion/confidentiality

Team player

Typing accuracy

Attention to detail

Education

High school diploma or GED

Post-secondary education or vocational certification (preferred)

CPR and basic first aid certification

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Description

Make a Difference from the First Hello

As the Clinic Receptionist, you’ll be one of the first friendly faces our participants, families, caregivers, and visitors see when they arrive. You’ll help create a welcoming, organized, and professional clinic environment while providing the administrative support that keeps daily operations running smoothly.

This position is ideal for someone who enjoys working with people, stays organized in a busy environment, and takes pride in providing excellent customer service. You’ll play an important role in helping our participants feel comfortable and supported throughout their clinic experience.

RESPONSIBILITIES

The following represents most of the duties performed by the position but is not meant to be all-inclusive or prevent other duties from being assigned when necessary:

• Answer clinic telephone calls promptly and professionally; forward calls and take accurate messages as appropriate.
• Coordinate and manage all participant arrivals and departures in a professional, orderly, and courteous manner.
• Escort or assist participants entering and exiting the clinic as needed to ensure safety and comfort.
• Route communications, inquiries, and requests to the appropriate departments or staff members.
• Notify appropriate departments and/or staff of vendor arrivals and deliveries.
• Maintain accurate and up-to-date documentation of participant check-ins and departures.
• Schedule in-house psychiatry appointments and post-hospital discharge follow-up appointments as directed.
• Contact participants and/or caregivers to provide appointment reminders and related clinic information.
• Clean and sanitize the receptionist counter and clinic waiting area surfaces at the end of each day and as needed throughout clinic operations.
• Maintain a clean, organized, and professional work area, including routine sanitation of clinic phones and shared equipment.
• Attend and actively participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support all facility policies, procedures, and operational standards.
• Perform assigned duties cooperatively and complete other related tasks as assigned by the supervisor.

Requirements

CERTIFICATION, LICENSES, REGISTRATIONS

• High school diploma or GED required.
• Possess CPR and basic first aid certification

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Post-secondary education, vocational certification, associate degree, or some college coursework is preferred.
• A minimum of two years of experience working in a busy office environment is required, preferably in a healthcare, receptionist, or administrative support setting.

KNOWLEDGE, SKILLS, and ABILITIES

• Excellent interpersonal, written, and verbal communication skills.
• Strong typing skills with accuracy in spelling, punctuation, and grammar.
• Demonstrated discretion, sound judgment, strong organizational skills, and the ability to work independently.
• Intuitive, proactive, resourceful, and self-motivated with the ability to anticipate needs.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to prioritize tasks effectively and function as a collaborative team member with a strong customer service orientation.
• Ability to always maintain strict confidentiality and exercise discretion.
• Consistently professional, positive, and cheerful demeanor.

PHYSICAL REQUIREMENTS

Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, Frequent bending, reaching forward and overhead, squatting and kneeling. Ability to communicate verbally, with an excellent comprehension of the English language.

WORK ENVIRONMENT

The main work environment is in an office setting of a non-profit organization providing a variety of services to seniors and their families. The activity level is high and the noise level is moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

LIFE Senior Services and Affiliates is an equal opportunity employer, committed to hiring people who accurately reflect the communities we serve. We appreciate diverse perspectives and do not discriminate on the basis of race, ethnicity, sexual orientation, gender identity, religious belief or disability. If you share our passion for serving the needs of an aging population, we want you to consider joining us at LIFE.