Receptionist

Serra Automotive, Inc.; Milwaukee (WI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid Toyota factory training

401(k) with employer match

Paid time off

Holiday bonus pay

Employee discounts

Closed Sundays

Health insurance

Dental insurance

Vision insurance

Advancement opportunities within Serra

Job summary

Serra Toyota in Milwaukee, WI, is seeking a friendly Service Receptionist to greet customers, schedule service appointments, and coordinate communications across service, sales, and parts teams. The role emphasizes delivering exceptional customer experiences in a fast-paced dealership environment.

You'll support recall and service due communications, document details accurately, and participate in Toyota factory training to grow professionally.

Qualifications

• Previous receptionist or customer service experience preferred.
• Experience with appointment scheduling is a plus.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming phone calls professionally and efficiently.
• Schedule service appointments and assist customers with their service needs.
• Contact customers using recall and service due call lists.
• Listen to customer concerns and accurately document appointment information.
• Review vehicle service history and maintenance schedules.
• Recommend routine maintenance based on Toyota guidelines.
• Communicate effectively with the Service, Sales, Parts, and Body Shop departments using Microsoft Teams and dealership systems.
• Coordinate customer shuttle transportation and rental vehicles.
• Follow Toyota and dealership service processes and procedures.
• Complete required Toyota manufacturer training and certification programs.
• Maintain a clean, organized, and professional reception area.
• Deliver an outstanding customer experience during every interaction.

Skills

Receptionist experience

Customer service

Appointment scheduling

Communication skills

Multitasking

Professional appearance

High school diploma

Education

High school diploma

Tools

Microsoft Teams

Dealership systems

Job description

Why Join Serra Toyota?

At Serra Toyota, we're committed to investing in our employees and providing opportunities for long-term success. As our dealership continues to grow and undergo exciting renovations, we're looking for an experienced, customer-focused Service Receptionist to join our team. If you're passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we'd love to meet you.

What We Offer

• Competitive compensation
• Full-time schedule: Monday-Friday, 11:00 AM-8:00 PM
• Career growth and development opportunities
• Paid Toyota factory training
• Comprehensive benefits package
• 401(k) with employer match
• Paid time off
• Closed every Sunday
• Employee vehicle purchase and service discounts
• Advancement opportunities within Serra Automotive

Responsibilities

• Answer incoming phone calls professionally and efficiently.
• Schedule service appointments and assist customers with their service needs.
• Contact customers using recall and service due call lists.
• Listen to customer concerns and accurately document appointment information.
• Review vehicle service history and maintenance schedules.
• Recommend routine maintenance based on Toyota guidelines.
• Communicate effectively with the Service, Sales, Parts, and Body Shop departments using Microsoft Teams and dealership systems.
• Coordinate customer shuttle transportation and rental vehicles.
• Follow Toyota and dealership service processes and procedures.
• Complete required Toyota manufacturer training and certification programs.
• Maintain a clean, organized, and professional reception area.
• Deliver an outstanding customer experience during every interaction.

Qualifications

• Previous receptionist, customer service, or appointment coordinator experience preferred.
• Toyota or automotive dealership experience is a plus.
• Basic understanding of vehicle maintenance and service recommendations preferred.
• Excellent customer service and communication skills.
• Strong computer, phone, and organizational skills.
• Ability to multitask in a fast-paced environment.
• Dependable, motivated, and team-oriented.
• Positive attitude with a professional appearance and demeanor.
• High school diploma or equivalent required.

Benefits

• Competitive pay
• Paid Toyota factory training
• Continuing education and career advancement opportunities
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid time off
• Holiday bonus pay
• Employee discounts
• Closed Sundays

Why Serra Toyota?

Serra Toyota is proud to be part of Serra Automotive, one of the nation's largest privately held automotive retail groups.

• 63 dealerships
• 30 automotive brands
• Operations in 8 states
• More than 3,600 team members
• A Top 10 largest privately held automotive retail group in the United States