Service Advisor

Serra Automotive, Inc.; Milwaukee (WI); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Factory training

Education opportunities

Health, dental, vision insurance

401(k) with employer match

Paid time off

Employee discounts

Closed Sundays

Job summary

Serra Toyota in Wisconsin is seeking an experienced Service Advisor who delivers an exceptional customer experience. You will greet customers, perform multi-point inspections with them, and write repair orders based on conversations and vehicle history.

You will lead communications with customers and technicians to ensure quality service and clear estimates. The role offers competitive compensation ranging from $60,000 to $100,000+ annually, with paid Toyota factory training, education

Qualifications

• Previous automotive Service Advisor experience preferred.
• Toyota experience is a plus.
• Strong mechanical knowledge and understanding of vehicle maintenance.
• Outstanding customer service and communication skills.
• Strong computer and organizational skills.

Responsibilities

• Greet customers promptly and provide outstanding customer service.
• Perform Toyota Multi-Point Walk‑Around Inspections with customers.
• Listen to customer concerns and accurately write repair orders.
• Review vehicle history and maintenance schedules.
• Recommend needed maintenance and repairs based on Toyota guidelines.
• Communicate repair recommendations and estimates clearly.
• Coordinate with technicians to ensure efficient repairs.
• Keep customers informed throughout the repair process.
• Deliver vehicles and explain completed repairs.
• Follow Toyota and dealership service processes and procedures.
• Complete Toyota manufacturer training and certification programs.
• Maintain a clean, organized, and professional work environment.

Skills

Customer service

Communication

Multitasking

Teamwork

Mechanical knowledge

Education

High school diploma or equivalent

Tools

CRM software

Job description

Experienced Automotive Service Advisor

Earn $60,000–$100,000+ Per Year

At Serra Toyota, we are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience.

Responsibilities

• Greet customers promptly and provide outstanding customer service
• Perform Toyota Multi-Point Walk‑Around Inspections with customers
• Listen to customer concerns and accurately write repair orders
• Review vehicle history and maintenance schedules
• Recommend needed maintenance and repairs based on Toyota guidelines
• Communicate repair recommendations and estimates clearly
• Coordinate with technicians to ensure efficient repairs
• Keep customers informed throughout the repair process
• Deliver vehicles and explain completed repairs
• Follow Toyota and dealership service processes and procedures
• Complete Toyota manufacturer training and certification programs
• Maintain a clean, organized, and professional work environment

Qualifications

• Previous automotive Service Advisor experience preferred
• Toyota experience is a plus
• Strong mechanical knowledge and understanding of vehicle maintenance
• Outstanding customer service and communication skills
• Strong computer and organizational skills
• Motivated, dependable, and team‑oriented
• Ability to multitask in a fast‑paced environment
• Valid driver's license with an insurable driving record
• High school diploma or equivalent

Benefits

• Competitive Compensation (annual salary $60,000–$100,000+)
• Paid Toyota Factory Training
• Continuing Education & Career Advancement opportunities
• Health, Dental, and Vision Insurance
• 401(k) with Employer Match
• Paid Time Off and Holiday Bonus Pay
• Employee Discounts on vehicles and services
• Closed Sundays