Field Operations Support Assistant (part-time)

Service Corporation International; Mesa (AZ); On-site; USD 21,000 - 25,000; Part time

Job summary

Service Corporation International in Mesa, AZ is seeking a part-time Administrative Clerk to support funeral home operations and front-desk activities. You will greet families, provide information on services, and handle documents and payments with empathy.

The role requires 1–2 years in office/ customer service, solid communication, and a confidential, compassionate approach. Evening schedule and proximity to the local community are expected advantages.

Qualifications

• High School diploma or equivalent required.
• 1–2 years in office clerical or customer service.
• Experience in a customer-focused, fast-paced environment.
• MS Office experience preferred; good arithmetic, verbal and written skills.

Responsibilities

• Greets family members and guests and conveys empathy while routing inquiries.
• Prepares death certificates, permits, and veteran’s paperwork.
• Coordinates memorial orders and maintains vault/marker inventories.
• Processes payments, contracts, and accounts payable; assists management and staff as needed.
• Acts as receptionist backup and communicates needs promptly to staff.

Skills

MS Office

Office Equipment

Basic Math

Verbal Communication

Written Communication

Organizational Skills

Attention to Detail

Confidentiality

Compassion

Education

High School Diploma or Equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education High School or equivalent

Experience 1 - 2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred Basic mathematics skills required Good verbal and written communication skills Strong organizational skills and detail oriented High level of compassion and integrity Ability to maintain confidentiality

Licenses Licensed funeral director or family service counselor experience preferred Language Bilingual in English and Spanish preferred

Schedule Monday - Friday/4:30pm - 9:30pm Postal Code: 85206 Category (Portal Searching): Administration and Clerical Job Location: US-AZ - Mesa

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.