Receptionist

Better Talent; Melbourne (FL); On-site; USD 32,000 - 38,000; Full time

Job summary

Brevard Regional Hyperbaric Center (BRHC) in Melbourne, FL is seeking a Receptionist to manage front desk operations with warmth and efficiency. The role serves as the first point of contact for patients, visitors, and vendors, supporting a patient-centered experience and BRHC values.

The ideal candidate thrives in a fast-paced healthcare environment, multitasks well, and upholds BRHC core values: Excellence Always, Be the Brand, Kaizen, Quality Outcomes, and We Not Me.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred.
• Experience with EHR systems (Athenahealth) a plus.
• Proficiency with Outlook, Excel and Word required.

Responsibilities

• Greet patients and visitors professionally and warmly.
• Check in/out patients, verify insurance and collect co-pays.
• Schedule, reschedule, and confirm appointments using the clinic’s EHR.
• Manage phone calls, voicemails, and messages accurately.

Skills

Customer service

Front desk

Bilingual

Education

High school diploma

Associate’s degree

Tools

Athenahealth

Outlook

Excel

Word

Job description

Brevard Regional Hyperbaric Center (BRHC) is a premier outpatient facility specializing in advancedwound care, regenerative therapies, and hyperbaric oxygen therapy (HBOT). Centrally located in Brevard County, we serve as a trusted clinical destination for patients with complex, non-healing conditions—offering non-invasive, evidence-based treatment aligned with CMS and commercial payerguidelines.

We treat a wide range of approved conditions including chronic wounds, diabetic foot ulcers, radiation tissue damage, osteomyelitis, and post-surgical complications. Our physician-led,outcomes-driven care model is designed to accelerate healing, prevent amputations, reduce hospitalreadmissions, and improve quality of life.

Our team operates with deep clinical discipline, operational efficiency, and an unwavering commitmenttoour core values:

Excellence Always: We set the highest standards in clinical quality, safety, and service—withoutcompromise.

Be the Brand: Every team member represents the mission, professionalism, and voice ofBRHC.

Kaizen: We believe in continuous improvement, daily innovation, and never settling for goodenough.

Quality Outcomes: Every treatment is purposeful, results-focused, and medically justified.

We Not Me: We prioritize teamwork, shared success, and patient-first decisions over individualagendas.

At BRHC, we don't just deliver treatments—we deliver trust, healing, and measurable results. As wepartner with referring physicians, specialists, and local hospitals, our mission remains clear: Heal underpressure.

POSITION SUMMARY:

The Receptionist is the first point of contact for patients, visitors, and vendors at our Melbourne, FLlocation. This role is responsible for managing front desk operations with professionalism, warmth, andefficiency. The ideal candidate thrives in a fast-paced healthcare environment, can multitask with ease,and embodies our core values: Excellence Always, Be the Brand, Kaizen, Quality Outcomes, and We Not Me. This role is essential in creating a welcoming, organized, and patient-centered experience.

RESPONSIBILITIES:

Patient Interaction & Front Desk Management

• Greet patients and visitors with a professional and friendly demeanor.
• Check patients in and out efficiently while verifying insurance and collecting co-pays.
• Schedule, reschedule, and confirm appointments using the clinic’s EHR system.
• Manage incoming phone calls, voicemails, and messages with courtesy and accuracy.

Administrative & Clerical Support

• Maintain accurate and up-to-date patient records and forms.
• Handle medical release forms, insurance verifications, and intake paperwork.
• Sort and distribute mail, process incoming faxes, and assist with outbound communication.
• Maintain front desk inventory (forms, office supplies) and ensure cleanliness of the receptionarea.

Team & Culture Support

• Collaborate with clinical and administrative teams to ensure a smooth patient flow.
• Assist with onboarding new patients and help orient them to clinic services.
• Uphold the clinic’s branding and service standards in all guest-facing interactions.
• Escalate concerns or unusual patient issues to the Clinic Manager or appropriate staff member promptly.

QUALIFICATIONS:

• High school diploma or equivalent required; Associate’s degree preferred.
• Minimum of 1 year of receptionist, customer service, or front office experience (healthcaresetting preferred).
• Proficiency in basic office software (Outlook, Excel, Word); experience with EHR systems (e.g.,Athenahealth) a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Highly organized, punctual, and dependable with strong attention to detail.
• Bilingual (English/Spanish) is a plus but not required.