Customer Care Specialist

GHP Management Corporation; Los Angeles (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Fully paid medical insurance

Dental insurance

Vision insurance

Flexible spending account

Life/AD&D insurance

Pet insurance

Employee Assistance Program

Free onsite parking

Job summary

GHP Management Corporation in Los Angeles is seeking a full-time Front Desk Receptionist. The ideal candidate should possess excellent customer service and communication skills, with a high school diploma or GED required.

The role involves answering phones, greeting prospects and residents, and providing administrative support to the office staff. Hourly salary ranges from $19.00 to $21.00, with benefits including fully paid medical, dental, vision insurance, and more.

Qualifications

• 1–2 years of experience in a first-class customer service environment.
• Property management experience is a plus.
• Willing to work weekend hours as necessary.

Responsibilities

• Answer phones and greet prospects and residents.
• Provide administrative and support services to office staff and the Community Manager.
• Maintain regular and physical attendance.

Skills

Customer service experience

Communication skills

Organizational skills

Multi-tasking ability

Bilingual

Education

High school diploma or GED

Tools

Yardi

Job description

Job Overview

Location: ORSINI - Los Angeles, CA 90012. Position: Front Desk Receptionist, Full Time. Salary Range: $19.00–$21.00/hour.

Primary Job Functions

• Answer phones and greet prospects and residents.
• Address questions from future residents, both in person and over the telephone.
• Ensure areas are kept clean on a daily basis.
• Provide administrative and support services to office staff and the Community Manager.
• Maintain regular and physical attendance.

Qualifications

• 1–2 years of experience in a first‑class customer service environment.
• Property Management experience is a plus.
• Experience with Yardi is a plus but not required.
• Excellent oral and written communication skills.
• High school diploma or GED required.
• Organized, can multi‑task and manage competing priorities.
• Warm, friendly and helpful demeanor on the phone and in person.
• Willing to work weekend hours as necessary.
• Bilingual is a plus.

Core Competencies

• Desire to deliver an exceptional resident and colleague experience in a fast‑paced, high‑energy environment.
• Personable, positive, team‑oriented mindset.
• Ability to multitask, work independently, and manage competing requests and priorities.
• Knowledge of Fair Housing regulations is preferred.
• General computer skills required.

Physical Requirements

• Regular and physical attendance required.
• Frequently move, traverse, ascend/descend stairs around apartment homes and community.
• Constantly position self to bend, stoop, reach, lift.
• Occasionally lift/move/carry up to 25 lbs with or without assistance.
• Frequently lift/move/carry 5 lbs.
• Need to remain stationary for extended periods.
• Constantly operate computer, 10‑key and other office productivity machinery.
• Work in low to moderate noise levels and outdoor weather conditions.

Cognitive or Mental Requirements

• Reading and writing.
• Ability to communicate clearly.
• Ability to deal with complex issues.
• Attention to detail.

Eligibility Requirements

• Must have unrestricted work authorization to work in the United States.
• Must be willing to submit to a background investigation.

Salary & Benefits

Hourly salary: $19.00–$21.00. Eligible for overtime, commissions, bonuses, and wardrobe allowance. Benefits include fully paid medical, dental, vision insurance; flexible spending account; Life/AD&D and pet insurance; Employee Assistance Program; TicketsAtWork; free onsite parking.

EEO Statement

ORSINI is an equal opportunity employer that encourages applicants from all backgrounds.