Receptionist

URGENT CARE; Los Angeles (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Life

PTO

Job summary

Accelerated Urgent Care in California is seeking a friendly medical receptionist to manage patient scheduling by phone, in person and by email, and to prepare patients for on-site appointments in a busy clinic.

The role requires a high school diploma or GED and at least 1 year in medical receptionist or customer service, multi-line phone proficiency, and basic EMR/scheduling system familiarity. This part-time role offers benefits and rotating shifts.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of relevant experience in medical receptionist/customer service.
• Knowledge of multi-line phone systems and scheduling tools.
• Proficient with computers and practice management software.
• Strong customer service and interpersonal communication.
• Ability to work independently and handle confidential information.
• Ability to sit for long periods and lift up to 25 lbs.

Responsibilities

• Welcomes all patients and visitors by greeting them in person or on the phone.
• Handles incoming calls, makes appointments, and answers general questions.
• Uses scheduling tools to register new and returning patients.
• Maintains registration flow and preps patients for clinical staff using the system.
• Interacts with patients, answers questions, and keeps reception area orderly.
• Checks records for accuracy and adds notes as needed.
• Explains current fees and collects payment for balances due.
• Schedules to optimize patient flow based on appointment availability.
• Secures patient information and maintains confidentiality of medical records.
• Follows up with no-shows and may call patients to check satisfaction.
• Maintains filing system and handles messages and correspondence.
• Assists with inventory and supports team lead; may cover desk as needed.
• Performs other general administrative tasks as directed.

Skills

Customer service

Interpersonal skills

Organizational skills

Discretion

Independent work

Face-to-face communication

Computer proficiency

Education

High School Diploma or GED

Tools

Experity

EMR systems

Scheduling software

Job description

About Us:

Simply put, our purpose at Accelerated Urgent Care is to get you quality care when you need it. We aim to foster a supportive environment where our team members can develop their careers. To promote this goal, we’ve built a diverse and driven team of employees who are all eager to learn from one another and reach Accelerated Urgent Care’s mission of delivering exceptional healthcare to the patients and communities that we are privileged to serve. We are ... a fast-growing company that doubles in size year after year since 2012! Recognized as Kern County’s Top Urgent Care center 6 years in a row! Dedicated to our employees’ career growth; 65% of our Administration and Management team members have been internal candidates! 16 clinics strong across 5 regions in California and growing! Our Core Values: Friendliness, Competence, Respect, Teamwork, Compassion, Hard work, Integrity, Humility, Dedication!

Job Overview:

Our receptionist position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment. Work is performed in a medical office setting.

Essential Responsibilities:

• Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
• Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries.
• Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool.
• Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity.
• Interacts with patients by answering questions, providing information, and keeping the reception area in order.
• After completion of the call and input of the patient information, the representative checks records verifying the details entered and adds any additional notes that may be necessary.
• Explains all current fees and patient financial responsibility and informs the patient of payment required for existing balances due at or before the next appointment.
• Schedules to ensure efficient patient flow based on predetermined appointment availability.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Follows up with patients when they are a no‑show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually.
• Receives, directs and relays telephone and fax messages.
• Responds to calls efficiently, not putting timesaving before the quality of service.
• Maintain inventories of supplies and provide a list of what is needed to the Team Leader.
• Must be able to cover Medical Reception/Call Center desk as needed.
• Performs other general administrative tasks as directed by the team lead.

Requirements

Minimum Requirements | Qualification:

• High school diploma or GED required.
• Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
• Knowledge of multi‑line phone systems.
• Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
• Knowledge of customer service principles and practices.
• Demonstrated initiative and strong organizational skills.
• Exceptional interpersonal communication skills with a positive tone and welcoming body language.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.
• Must be able to sit for long periods of time, have the manual dexterity to work computer systems and keyboard.
• Must be able to have face‑to‑face conversations with patients and staff.
• Must be able to lift 25 lbs.

Preferred | Desired Experience:

• Prior Call Center experience in a medical office.
• Experience with electronic scheduling systems and electronic medical records (EMR).

Position Type: Part‑time, Non‑Exempt

Position Hours: Varied - Rotating Shifts

Job Type: Part‑time

Benefits: Medical, Dental, Vision, Life and PTO.

***COVID‑19 considerations: Our team follows and adheres to CDC requirements***