Receptionist

Accelerated Urgent Care; Los Angeles (CA); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

PTO

Job summary

Accelerated Urgent Care is seeking a part-time Medical Receptionist to greet patients, schedule appointments via phone, email, and in person, and support the front desk in a fast-paced medical office.

You will use our scheduling tool and EMR systems, process patient information, explain charges, collect payments, and help maintain confidential records while delivering friendly, professional service.

Qualifications

• High school diploma or GED.
• Minimum 1 year of relevant medical receptionist experience.
• Knowledge of multi-line phone systems.
• Proficient with computers and practice management software.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet patients and visitors in person or by phone.
• Schedule appointments and answer general questions.
• Use scheduling tools to add new patients and manage calendar.
• Maintain registration flow and prep for clinical staff.
• Explain fees and collect payments for balances due at or before appointments.
• Secure patient information and safeguard medical records.
• Follow up with no-shows and assist with messages as needed.
• Assist with general administrative tasks and filing.

Skills

Interpersonal communication

Customer service

Organizational skills

Independent work

Discretion/judgment

Education

High school diploma or GED

Tools

EMR systems

Job description

About Us: Simply put, our purpose at Accelerated Urgent Care is to get you quality care when you need it. We aim to foster a supportive environment where our team members can develop their careers. To promote this goal, we’ve built a diverse and driven team of employees who are all eager to learn from one another and reach Accelerated Urgent Care’s mission of delivering exceptional healthcare to the patients and communities that we are privileged to serve. We are ... a fast-growing company that doubles in size year after year since 2012! Recognized as Kern County’s Top Urgent Care center 6 years in a row! Dedicated to our employees’ career growth; 65% of our Administration and Management team members have been internal candidates! 16 clinics strong across 5 regions in California and growing! Our Core Values: Friendliness, Competence, Respect, Teamwork, Compassion, Hard work, Integrity, Humility, Dedication!

Job Type

Part-time

About Us

Simply put, our purpose at Accelerated Urgent Care is to get you quality care when you need it. We aim to foster a supportive environment where our team members can develop their careers. To promote this goal, we’ve built a diverse and driven team of employees who are all eager to learn from one another and reach Accelerated Urgent Care’s mission of delivering exceptional healthcare to the patients and communities that we are privileged to serve. We are ... a fast-growing company that doubles in size year after year since 2012! Recognized as Kern County’s Top Urgent Care center 6 years in a row! Dedicated to our employees’ career growth; 65% of our Administration and Management team members have been internal candidates! 16 clinics strong across 5 regions in California and growing! Our Core Values: Friendliness, Competence, Respect, Teamwork, Compassion, Hard work, Integrity, Humility, Dedication!

Job Overview

Our receptionist position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment. Work is performed in a medical office setting.

Essential Responsibilities

• Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
• Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries.
• Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool.
• Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity.
• Interacts with patients by answering questions, providing information, and keeping the reception area in order.
• After completion of the call and input of the patient information, the representative checks records verifying the details entered and adds any additional notes that may be necessary.
• Explains all current fees and patient financial responsibility and informs the patient of payment required for existing balances due at or before the next appointment.
• Schedules to ensure efficient patient flow based on predetermined appointment availability.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Follows up with patients when they are a no-show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually.
• Receives, directs and relays telephone and fax messages.
• Responds to calls efficiently, not putting timesaving before the quality of service.
• Maintain inventories of supplies and provide a list of what is needed to the Team Leader.
• Must be able to cover Medical Reception/Call Center desk as needed.
• Performs other general administrative tasks as directed by the team lead.

Minimum Requirements | Qualification

• High school diploma or GED required.
• Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
• Knowledge of multi-line phone systems.
• Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
• Knowledge of customer service principles and practices.
• Demonstrated initiative and strong organizational skills.
• Exceptional interpersonal communication skills with a positive tone and welcoming body language.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.
• Must be able to sit for long periods of time, have the manual dexterity to work computer systems and keyboard.
• Must be able to have face-to-face conversations with patients and staff.
• Must be able to lift 25 lbs.

Preferred | Desired Experience

• Prior Call Center experience in a medical office.
• Experience with electronic scheduling systems and electronic medical records (EMR).

Position Type

Part-time, Non-Exempt

Position Hours

Varied - Rotating Shifts

Job Type

Part-time

Benefits

Medical, Dental, Vision, Life and PTO.

***COVID-19 considerations: Our team follows and adheres to CDC requirements***

Salary Description

$23.00