Receptionist

Life Care Centers of America; Littleton (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Care Centers of America in Littleton, MA is seeking a Receptionist to provide clerical support and greet visitors in person and by phone, ensuring service aligns with laws, regulations and Life Care’s standards. You will handle multi-line phone systems, support patient flow, maintain confidentiality, and work with an interdisciplinary team, demonstrating professionalism and dependable attendance.

A high school diploma or equivalent is required, plus either a secretarial program or at least

Qualifications

• High school diploma or equivalent.
• Secretarial science program from accredited college or university or minimum 6 months experience in a clerical role.

Responsibilities

• Serve as first point of contact for visitors and callers.
• Operate the facility phone and paging system.
• Demonstrate excellent customer service and a professional attitude.
• Maintain confidentiality of all proprietary information.
• Follow Life Care’s policies and code of conduct.

Education

High school graduate or equivalent

Secretarial science program or 6 months clerical experience

Tools

Microsoft Word

Excel

Email

Job description

Live the Mission

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care’s standards.

Education, Experience, And Licensure Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Specific Job Requirements

• Proficient in Microsoft Word, Excel, and e mail
• Make independent decisions when circumstances warrant such action
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

Essential Functions

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Demonstrate dependable, regular attendance
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language

An Equal Opportunity Employer