Receptionist

HAIX Group; Lexington, Northern (KY, KY); Hybrid; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive benefits package

401(k) program

Paid vacation and holidays

Training and development opportunities

Job summary

HAIX Group is seeking a Receptionist to join our Lexington, KY headquarters. The role requires greeting visitors, answering calls, mail handling, and general office duties, with work hours Monday–Friday, 8am–5pm.

The receptionist will support the Customer Service team and report on-site at the Lexington, KY location. The ideal candidate will manage multiple tasks, maintain organized records, and coordinate with various departments to ensure smooth office operations.

Qualifications

• Must multitask and manage time effectively in a busy office.
• Excellent organizational skills and attention to detail.
• Experience with multi-line phone systems is required.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to lift, carry, or move office supplies up to 25 lbs.

Responsibilities

• Answer, screen and forward incoming phone calls to correct departments and referrals to dealers.
• Check voice messages daily and forward to appropriate departments.
• Greet and welcome visitors/customers and advise appropriate staff members.
• Request credit references for potential dealers.
• File electronic paperwork via an E-file system daily.
• Organize, file and maintain all orders and coordinate off-site storage.
• Manage and distribute incoming and outgoing daily mail.
• Order office and breakroom supplies from designated vendors.
• Coordinate with the warehouse for pickup/dissemination of supplies.
• Restock kitchen supplies daily.
• Act as point of contact for building maintenance and cleaning contractors.
• Assist with preparation of marketing materials (brochures, binder covers, etc).
• Daily light office cleaning/sanitizing of high touch areas.
• Order and coordinate catering for quarterly sales meetings and events.
• Prepare conference rooms for meetings and events.
• Assist colleagues with various administrative tasks (copying, faxing, etc).
• Other tasks and duties as assigned.

Skills

Multitasking

Time management

Attention to detail

Organizational skills

Multi-line phone systems

Office filing

Microsoft Office Suite

E-file

Printers/Scanners

Verbal and written communication

Active listening

Physical stamina

Lifting up to 25lbs

Tools

Microsoft Office Suite

Job description

THE COMPANY

Who We Are: Tradition and Innovation

HAIX® is a family-owned footwear manufacturer trusted by thousands of firefighters, EMTs and paramedics, law enforcement officers, foresters and arborists, safety workers and more. We hand-craft over 1 million pairs of shoes annually and we are proud to sell them to dealers, distributors, and directly to individuals around the globe.

Our US office was established in 2003 and serves the United States and Canada.

Our mission has always been to make the best specialized footwear on the market. Period. We offer the industry's most innovative and thoughtfully designed products. We aim to create protective, comfortable footwear at a good price-to-performance ratio—boots that stand up to years of use under the most rigorous conditions. The safety of our customers is our top priority.

THE ROLE

The Receptionist is responsible for greeting visitors, answering the phones, disseminating mail, ordering office supplies and various other office duties and tasks as assigned. The Receptionist will also assist team members within the Customer Service Department as needed. The Receptionist reports to the Customer Service Supervisor and will report on-site at our Lexington, KY Headquarters Monday thru Friday, 8am to 5pm.

THE JOB

• Answer, screen and forward incoming phone calls to correct departments and referrals to dealers
• Check voice messages daily and forward to appropriate departments
• Greet and welcome visitors/customers: advise appropriate staff members
• Request credit references for potential dealers
• File electronic paperwork via an E-file system daily
• Organize, file and maintain all orders in appropriate boxes and coordinate the off site storage for these
• Manage and distribute incoming and outgoing daily mail
• Order office and breakroom supplies as needed from designated vendors
  • Coordinate with the warehouse picking up and dissemination of office and breakroom supplies
• Restock kitchen supplies daily
• Act as point of contact for building maintenance issues and contracted cleaning company; calling appropriate contractors
• Assist with preparation of specific marketing materials (brochures, binder covers, etc)
• Daily light office cleaning/sanitizing of high touch areas
• Order and coordinate catering services for quarterly sales meetings and as needed throughout the year
• Prepare conference room for meetings and events as needed
• Assist colleagues with variety of administrative tasks as needed, including copying, faxing, etc
• Other tasks and duties as assigned

THE SKILLS NEEDED

• Multitasking
• Time management
• Attention to detail
• Excellent organizational skills
• Multi-line phone systems
• Basic to moderate physical and electronic document filing and processing
• Microsoft Office Suite (Outlook, Word, Excel)
• E-file (preferred)
• Printers/Scanners/Copy Machines
• Exceptional verbal and written communication with positive attitude
• Active Listening and Conflict Resolution
• Able to sit/stand for extended periods of time
• Lift, carry, or move office supplies and documents up to 10 to 25lbs

THE PERKS

HAIX is proud to offer a competitive salary and benefits packages, an outstanding company environment that fosters growth, education & development and a product and mission you can confidently stand behind.

Comprehensive Health Benefits

Stay healthy and covered with our competitive medical, dental, and vision plans, short-term and long-term disability insurance, and Life Insurance and AD&D.

Retirement Savings

Plan for your future with our 401(k) program.

Paid Time Off

Work-life balance is key! Enjoy paid vacation, sick days, and holidays to recharge and spend quality time with loved ones.

Training and Development

Interested in developing your skills and working to take your next step in your career? HAIX offers an outstanding team environment that fosters growth, education & personal development opportunities that will grow with you!

Department: Customer Service
This is a non-management position
This is a full time position

Visit Careers at HAIX North America, Inc.