Counter Sales/Warehouse

Butler Supply, Inc.; Columbia, Northern (IL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great work environment

401K Plan with Company match

Health, Dental, Vision

Paid Vacation

Paid Sick Time

Holidays

Ongoing educational opportunities

Advancement opportunities

Job summary

Butler Supply, Inc. is seeking a customer-focused team member to engage with customers at the counter, answer phones, and support daily store operations.

The role emphasizes knowledge of electrical and plumbing products, attention to detail, and effective communication to ensure a positive customer experience. Ideal candidates will hold a Class E license (or be able to obtain one) and maintain a clean driving record.

Qualifications

• Knowledge of electrical and/or plumbing products is strongly preferred.
• Strong attention to detail and ability to juggle multiple tasks.
• Good communication skills, both verbal and written; customer-focused attitude.
• Must have or be able to obtain a Class E license; clean driving record.
• Professional, discreet handling of confidential information; team player under pressure.

Responsibilities

• Provide great customer service and store assistance to customers and co-workers.
• Contribute to branch growth and customer satisfaction through proactive problem solving.
• Handle inquiries at the counter, answer phones, release tickets, assist with deliveries as needed.
• Maintain accurate, efficient, and timely work practices; safeguard confidential information.

Skills

Electrical knowledge

Plumbing knowledge

Attention to detail

Multitasking

Problem solving

Customer service

Time management

Communication skills

Class E license

Good driving record

Professionalism

Confidentiality

Team player

Computer aptitude

Job description

Description

The Company

A successful, well respected, family-owned business that provides products for our customers they can get from any of our competitors. We are looking for individuals that make them want to buy from us! Our people are what make the difference! We offer a relaxed work environment, competitive salary and benefits, skill development, and advancement opportunities. We encourage our associates to create a fun, upbeat atmosphere that our customers, AND your co-workers, want to be a part of. Our company vision of Success, Together can be achieved by working as a team, and partnering with our customers, providing service that will exceed expectations and contribute to growth for all.

The Role

Build a career and establish relationships through friendly interaction and service with customers and co-workers alike. Provide a great customer experience by providing great customer service! Ensuring customer satisfaction contributes to branch growth, which in turn can come back to you through a profit-sharing bonus program. This role allows you to reap the health benefits of being physically active, and the mind and career growth you can enjoy by being mindfully busy - creating solutions to customer challenges, problem solving, collaborating with colleagues. Your Customer Focused priority, Friendly Attitude, and Product Knowledge will go a long way in ensuring we meet and exceed our customers' expectations.. Your Conscientious Contributions in any task you take on, ensuring accuracy, efficiency, and timeliness, will help in building and maintaining customer confidence in our capabilities. Your Safety-First attitude contributes to creating and maintaining a safe work environment for you, your co-workers, and your customers! Your Team Focused efforts in your willingness to do whatever is needed to take care of the customer, whether it is assisting a customer at the counter, answering the phone, releasing tickets, making a delivery, resolving issues, etc. will help to separate us from our competition. EVERY associate impacts the service level we provide our customers. Join us and contribute to a team atmosphere that demonstrates our Core Values of Exceptional Service, Continuous Improvement/Forward Thinking, Industry Expertise, Respect, and Mutual Profitability.

Requirements

The Details

Desired skills and abilities:

• Knowledge of electrical and/or plumbing products is strongly preferred.
• Strong attention to detail.
• Able to effectively juggle multiple tasks and responsibilities
• Strong problem solving skills
• Customer service attitude, friendly demeanor
• Effective time management, organization skills.
• Good communication skills, both verbal and written.
• Must have or be able to obtain, a Class E (Chauffer's) license
• Good driving record.
• Ability to exude professionalism, tact, diplomacy and sensitivity when dealing with customers, employees, internal associates at all levels.
• Capable of preserving confidential or sensitive information.
• Team player, able to work well under pressure.
• Acceptable computer aptitude.

Physical Requirements:

• Regularly required to stand, sit, walk; use hands and arms to finger, handle, feel, reach, or carry.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Frequently required to lift, up to 25 lbs.
• Occasionally required to lift, up to 50 lbs.
• Must be able to safely tolerate heat in the summer and cold in the winter.
• Regularly required to talk and hear; read, and identify numbers
• Regularly required to apply sound reasoning and logic in performing daily tasks.
• Required to be able to safely operate material handling equipment including a forklift, pallet jack, wire-cutting machine.

Benefits Offered:

• Great work environment!
• 401K Plan with Company match; Health, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, Critical Illness and Accident Coverage
• Paid Vacation
• Paid Sick Time
• Holidays
• Ongoing educational opportunities
• Advancement opportunities