Receptionist

HAIX® North America, Inc.; Lexington (KY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision

Disability insurance

Life Insurance & AD&D

401(k) plan

Paid time off

Training & development

Job summary

HAIX North America, Inc. in Lexington, KY seeks a Receptionist to greet visitors and answer phones while supporting the Customer Service team. You will manage mail, filing, and office supplies, coordinate with the warehouse, and assist with marketing materials and events.

This on-site role reports to the Customer Service Supervisor. The position requires strong organization, multitasking, and communication skills, with daily office duties and a dynamic team environment.

Qualifications

• Proven multitasking and ability to manage multiple lines on phone systems.
• Strong written and verbal communication with a positive attitude.
• Experience with Microsoft Office and basic to moderate filing processes.

Responsibilities

• Answer, screen and forward incoming calls to correct departments.
• Greet visitors and direct them to staff as needed.
• Process mail, organize files, and maintain office supply inventory.
• Coordinate with warehouse for supplies and assist marketing materials.
• Maintain E-file records and prepare conference room for events.
• Support administrative tasks for colleagues; copy, fax, etc.
• Other duties as assigned.

Skills

Multitasking

Time management

Organizational skills

Multi-line phone systems

Filing & processing

Microsoft Office Suite

E-file

Printers/Scanners/Copy Machines

Verbal & written communication

Active listening & conflict resolution

Physical stamina

Lifting up to 25 lbs

Tools

Microsoft Office Suite (Outlook, Word, Excel)

E-file system

Printers/Scanners/Copy Machines

Job description

HAIX® is a family-owned footwear manufacturer trusted by thousands of firefighters, EMTs and paramedics, law enforcement officers, foresters and arborists, safety workers and more. We hand-craft over 1 million pairs of shoes annually and we are proud to sell them to dealers, distributors, and directly to individuals around the globe.

Our US office was established in 2003 and serves the United States and Canada.

Our mission has always been to make the best specialized footwear on the market. Period. We offer the industry's most innovative and thoughtfully designed products. We aim to create protective, comfortable footwear at a good price-to-performance ratio—boots that stand up to years of use under the most rigorous conditions. The safety of our customers is our top priority.

THE ROLE

The Receptionist is responsible for greeting visitors, answering the phones, disseminating mail, ordering office supplies and various other office duties and tasks as assigned. The Receptionist will also assist team members within the Customer Service Department as needed. The Receptionist reports to the Customer Service Supervisor and will report on-site at our Lexington, KY Headquarters Monday thru Friday, 8am to 5pm.

THE JOB

• Answer, screen and forward incoming phone calls to correct departments and referrals to dealers
• Check voice messages daily and forward to appropriate departments
• Greet and welcome visitors/customers: advise appropriate staff members
• File electronic paperwork via an E-file system daily
• Organize, file and maintain all orders in appropriate boxes and coordinate the off site storage for these
• Manage and distribute incoming and outgoing daily mail
• Order office and breakroom supplies as needed from designated vendors
• Coordinate with the warehouse picking up and dissemination of office and breakroom supplies
• Act as point of contact for building maintenance issues and contracted cleaning company; calling appropriate contractors
• Assist with preparation of specific marketing materials (brochures, binder covers, etc)
• Daily light office cleaning/sanitizing of high touch areas
• Order and coordinate catering services for quarterly sales meetings and as needed throughout the year
• Prepare conference room for meetings and events as needed
• Assist colleagues with variety of administrative tasks as needed, including copying, faxing, etc
• Other tasks and duties as assigned

THE SKILLS NEEDED

• Multitasking
• Time management
• Excellent organizational skills
• Multi-line phone systems
• Basic to moderate physical and electronic document filing and processing
• Microsoft Office Suite (Outlook, Word, Excel)
• E-file (preferred)
• Printers/Scanners/Copy Machines
• Exceptional verbal and written communication with positive attitude
• Active Listening and Conflict Resolution
• Able to sit/stand for extended periods of time
• Lift, carry, or move office supplies and documents up to 10 to 25lbs

THE PERKS

HAIX is proud to offer a competitive salary and benefits packages, an outstanding company environment that fosters growth, education & development and a product and mission you can confidently stand behind.

Stay healthy and covered with our competitive medical, dental, and vision plans, short-term and long-term disability insurance, and Life Insurance and AD&D.

Retirement Savings

Plan for your future with our 401(k) program.

Paid Time Off

Work-life balance is key! Enjoy paid vacation, sick days, and holidays to recharge and spend quality time with loved ones.

Training and Development

Interested in developing your skills and working to take your next step in your career? HAIX offers an outstanding team environment that fosters growth, education & personal development opportunities that will grow with you!