Receptionist

Excelsior Care Group; Lakeland (FL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical & Dental Insurance

PTO

401(k) Retirement Plan

Employee Recognition Program

Discounts & Employee Perks

Team Environment

Growth Opportunities

Job summary

Wedgewood Healthcare and Rehabilitation in Lakeland, FL is seeking a friendly receptionist to greet residents, families, visitors, and staff, while providing essential administrative support to ensure smooth operation.

The role requires excellent customer service, organization, and multitasking in a fast-paced healthcare setting. Prior experience is preferred, with a focus on confidentiality and HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year of receptionist, clerical, or administrative experience required.
• Previous experience in a healthcare, rehabilitation, or long‑term care setting preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent communication, organizational, and multitasking skills.
• Professional appearance with a positive, customer‑service‑oriented attitude.
• Ability to remain calm, organized, and effective in a fast‑paced environment.
• Ability to read, write, speak, and understand English.

Responsibilities

• Greet residents, families, visitors, vendors, and staff in a courteous and professional manner.
• Answer, screen, and direct incoming telephone calls promptly and efficiently.
• Manage visitor sign‑in/sign‑out procedures and issue visitor badges as needed.
• Provide general information and assistance to residents, guests, and staff.
• Operate a multi‑line telephone system, paging system, voicemail, and call transfers.
• Assist department managers with clerical and administrative duties.
• Perform filing, typing, scanning, copying, and data entry.
• Maintain resident directories, office records, and contact information.
• Support payroll and Business Office functions as assigned.
• Receive, sort, and distribute incoming mail and packages.
• Track administrative deadlines, renewals, and other office activities.
• Order and maintain office supplies following purchasing procedures.
• Operate standard office equipment, including copiers, printers, scanners, and fax machines.
• Maintain confidentiality of resident and facility information in accordance with HIPAA regulations.

Skills

Customer service

Multitasking

Communication

Organizational skills

English fluency

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Facility: Wedgewood Healthcare and Rehabilitation

Location: Lakeland, FL

Schedule: Full-Time | 7:30 AM – 4:00 PM

Pay Rate: $16.00 per hour

Join Our Team as a Receptionist!

Wedgewood Healthcare and Rehabilitation is seeking a friendly, organized, and professional receptionist to join our team in Lakeland, Florida. As the first point of contact for residents, families, visitors, vendors, and staff, you will help create a warm, welcoming environment while providing essential administrative support to ensure the smooth operation of our facility.

If you have exceptional customer service skills, enjoy helping others, and thrive in a fast‑paced healthcare setting, we'd love to hear from you!

Key Responsibilities

• Greet residents, families, visitors, vendors, and staff in a courteous and professional manner.
• Answer, screen, and direct incoming telephone calls promptly and efficiently.
• Manage visitor sign‑in/sign‑out procedures and issue visitor badges as needed.
• Provide general information and assistance to residents, guests, and staff.
• Operate a multi‑line telephone system, paging system, voicemail, and call transfers.
• Assist department managers with clerical and administrative duties.
• Perform filing, typing, scanning, copying, and data entry.
• Maintain resident directories, office records, and contact information.
• Support payroll and Business Office functions as assigned.
• Receive, sort, and distribute incoming mail and packages.
• Track administrative deadlines, renewals, and other office activities.
• Order and maintain office supplies following purchasing procedures.
• Operate standard office equipment, including copiers, printers, scanners, and fax machines.
• Maintain confidentiality of resident and facility information in accordance with HIPAA regulations.

Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year of receptionist, clerical, or administrative experience required.
• Previous experience in a healthcare, rehabilitation, or long‑term care setting preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent communication, organizational, and multitasking skills.
• Professional appearance with a positive, customer‑service‑oriented attitude.
• Ability to remain calm, organized, and effective in a fast‑paced environment.
• Ability to read, write, speak, and understand English.

Benefits

• Comprehensive Medical & Dental Insurance
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Employee Recognition Program
• Company Discounts & Employee Perks
• Supportive and Collaborative Team Environment
• Opportunities for Professional Growth and Development

At Wedgewood Healthcare and Rehabilitation, we believe every interaction matters. Our Receptionist plays an essential role in creating a positive experience for residents, families, and visitors while supporting our dedicated healthcare team. We foster a welcoming workplace where teamwork, compassion, and professionalism are valued every day.

Background screening information: Florida Clearinghouse