Receptionist

Firefly Children & Family Alliance; Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

Dental Insurance

Life Insurance

Medical Insurance

Vision

Job summary

Firefly Children & Family Alliance in Lafayette, IN is seeking a Receptionist to assist eligible families with childcare voucher applications and maintain records. The role reports to the CCDF Director of Administration and focuses on processing logs, answering inquiries, and directing guests to the appropriate staff.

Ideal candidates will have a high school diploma, be 21+, and be proficient with Word, Excel, and Outlook.

Qualifications

• High School Diploma or equivalent.
• Must be at least 21 years old.
• Experience with Microsoft Word, Excel, and Outlook.
• Telephone experience answering multiple lines.
• Clerical experience.
• Knowledge of office equipment.
• Acquire knowledge of agency programs.
• Ability to work with a team when applicable.
• Ability to respond to cultural differences among staff, clients and visitors.
• Fluency in at least two languages, including English.

Responsibilities

• Data Management and Tracking: ensure paperwork drop-off log is completed for each client.
• Provide internal and external customer service: direct calls, screen guests, provide information and documentation.
• General clerical: photocopying, faxing, filing, emailing; support program staff as needed.

Skills

Telephone handling

Clerical tasks

Teamwork

Cultural sensitivity

Bilingual English + another language

Customer service

Office equipment knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is looking for a Receptionist in Lafayette, IN. In this role, you will assist eligible families in applying for and maintaining childcare voucher assistance to allow families to work or attend school/training programs. This position will report to the CCDF Director of Administration.

You Will:

Data Management and Tracking (20%)

• Ensure paperwork drop off log is completed for each client
• Ensure all guests sign in upon entry to the building as well as for appointments

Provide Internal and External Customer Service (70%)

• Direct telephone inquiries to the correct parties
• Screen walk-in guests and notify proper staff
• Answer questions and provide information and documentation as necessary

General Clerical and Admin (10%)

• Photocopying, faxing, filing, emailing
• Support program staff as needed

You Have:

• High School Diploma or equivalent
• Must be at least 21 years old
• Experience with Microsoft Word, Excel, and Outlook
• Telephone experience in answering multiple incoming lines.
• Clerical experience.
• Knowledge of Computer and office equipment
• Acquire Knowledge of agencies programs.
• Ability to work with a team when applicable.
• Ability to respond appropriately to cultural differences among staff, clients and visitors.
• Fluency in at least two languages, including English
• Student Loan Repayment
• Tuition Reimbursement
• Medical, Dental, and Health Insurance
• Over 150 hours of PTO first year and 12 paid holidays
• Short-Term and Long-Term Disability
• Life Insurance

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.