Bilingual Receptionist - Help Families Access Childcare

Firefly Children & Family Alliance; Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

Dental Insurance

Life Insurance

Medical Insurance

Vision

Job summary

Firefly Children & Family Alliance in Lafayette, IN is seeking a Receptionist to assist eligible families with childcare voucher applications and maintain records. The role reports to the CCDF Director of Administration and focuses on processing logs, answering inquiries, and directing guests to the appropriate staff.

Ideal candidates will have a high school diploma, be 21+, and be proficient with Word, Excel, and Outlook.

Qualifications

• High School Diploma or equivalent.
• Must be at least 21 years old.
• Experience with Microsoft Word, Excel, and Outlook.
• Telephone experience answering multiple lines.
• Clerical experience.
• Knowledge of office equipment.
• Acquire knowledge of agency programs.
• Ability to work with a team when applicable.
• Ability to respond to cultural differences among staff, clients and visitors.
• Fluency in at least two languages, including English.

Responsibilities

• Data Management and Tracking: ensure paperwork drop-off log is completed for each client.
• Provide internal and external customer service: direct calls, screen guests, provide information and documentation.
• General clerical: photocopying, faxing, filing, emailing; support program staff as needed.

Skills

Telephone handling

Clerical tasks

Teamwork

Cultural sensitivity

Bilingual English + another language

Customer service

Office equipment knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Firefly Children & Family Alliance in Lafayette, IN is seeking a Receptionist to assist eligible families with childcare voucher applications and maintain records. The role reports to the CCDF Director of Administration and focuses on processing logs, answering inquiries, and directing guests to the appropriate staff.

Ideal candidates will have a high school diploma, be 21+, and be proficient with Word, Excel, and Outlook.