Receptionist

Alpha Home; Indianapolis (IN); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Alpha Home is seeking a Receptionist to manage clerical operations and front desk duties in our facility. The role includes supporting the Administrator and interdisciplinary team, handling phones, errands, and personnel files, and managing purchasing and accounts payable in line with policies and regulations.

The receptionist will ensure confidentiality, maintain resident rights awareness, and interact with residents and families in a respectful, calm manner while upholding corporate compliance

Qualifications

• High school diploma or equivalent.
• Strong clerical and organizational skills.
• Ability to work with interdisciplinary team.
• Maintain confidentiality and comply with ethics and policy guidelines.

Responsibilities

• Provide clerical support to the Administrator and respective disciplines.
• Assist with answering phones, running facility errands, and maintaining personnel files.
• Oversee purchasing and accounts payable for all departments.
• Update and preserve facility contracts and licensure/insurance records.
• Interact with residents, families, and staff professionally and calmly.

Skills

Clerical skills

Phone support

Communication

Teamwork

Customer service

Education

High school diploma or equivalent

Job description

The Receptionist assumes responsibility for the clerical operations of the facility. This includes providing clerical support to all disciplines, accounts payable, purchasing and overseeing front desk operations. The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures.

Job Knowledge/Duties:

• Attends all mandatory in‑services by the employee’s anniversary date
• Acts appropriately under the direction of the Administrator and acts as an active member of the interdisciplinary team
• Demonstrates ability to adjust to changes in unit/shift assignments to meet facility needs
• Provides clerical support to the Administrator and respective disciplines
• Assists with answering phones, running facility errands, and maintaining personnel files
• Demonstrates responsibility for purchasing and accounts payable for all departments
• Updates and preserves all current facility contracts
• Maintains and updates all physician licensure, credentials and insurance information
• Demonstrates knowledge of and complies with the Code of Conduct and Corporate Compliance
• Program when performing work functions
• Is aware of, and adheres to, Resident’s Bill of Rights and Confidentiality of Resident
• Information
• Interacts with residents, family members, co‑workers, clinical and ancillary staff in a non‑judgmental, supportive and calm manner
• Addresses family satisfaction issues immediately and assists in resolving the matter in a professional manner
• Is aware of Resident Abuse Reporting Law
• Participates as assigned in the orientation of new staff and demonstrates a positive, helpful and enthusiastic attitude
• Creates and maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment throughout the facility
• Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level they are currently functioning