Receptionist

Heritage Manor Care; Vista (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Heritage Manor Care in Vista, California is seeking a skilled Receptionist to manage front desk operations and assist with admissions. The ideal candidate will have experience in a skilled nursing facility, along with strong customer service skills and the ability to multitask effectively.

The role involves answering phones, greeting visitors, and following reception policies as outlined. Responsibilities also include assisting with administrative tasks and ensuring compliance with information privacy protocols.

Qualifications

• 1-year working in an office position at a skilled nursing facility.
• 1-year Receptionist Duties.
• 1-year collections/billing experience with insurance carriers.

Responsibilities

• Receive and follow reception schedule/instructions from your supervisor.
• Operate paging/telephone system as required.
• Ensure all visitors sign in upon arrival.
• Assist with administrative duties as directed.

Skills

Customer service

Telephone etiquette

Multitasking

Job description

Responsibilities

Receptionist

• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Operate paging/telephone system as required.
• Answer telephones; determine nature of call and direct caller to appropriate individual or department.
• Receive request from within the facility and locate personnel through paging system.
• Receive inquiries and release information in accordance with established policies and procedures.
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Greet visitors. Direct to appropriate office and/or resident room.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate.
• Monitor presence and location of sale representatives in the facility.
• Ensure that all visitors sign in upon arrival.
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.

Report suspicious persons/information to supervisor immediately.

Administrative Duties

• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
• Assist with billing functions as directed by Billing Manager.
• Receive, sort, and distribute mail as directed.
• Operate copier, office machines, etc., as directed.
• Operate computer as directed.
• Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.
• Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
• Report any known or suspected unauthorized attempt to access facility's information system.
• Schedule Transportation for residents.
• Perform other duties as requested by Supervisors and Administrator.

Admissions

• Assess inquiries and respond to referrers immediately. Ensure an immediate response to phone, fax, and walk-in inquiries and referrals;
• Facilitates admission decision and ensures positive admission experience for customer and family;
• Meets census goals by working with the center's interdisciplinary team and Network entities to coordinate customer flow into and through the nursing center;
• Coordinates tour, application, and sales process with customers, families, and referrers, either personally or with appropriate backup systems;
• Ensures proper completion, signing, and distribution of paperwork;
• Meets with family and customers on the day of admission and ensures appropriate preparation of room and introduction to nursing staff on the unit;
• Communicates admission criteria to referral sources, customers and families;
• Ensures comprehensive gathering and documentation of customer data which will enhance appropriate placement within the Network;
• Maintains thorough knowledge of medical, social and financial information relating to Eldercare;
• Conducts follow-up on all inquiries which have not yet been converted to admissions;
• Works with Administrator and appropriate staff to ensure consistent, effective admissions, discharge, and transfer meetings;
• Maintains statistics indicating customer flow, pending and lost inquiries, denials, hospital discharges, and marketing activity; submit to corporate office;
• Nurtures referral relationships with physicians, social workers, and discharge planners as valued customers to maximize referrals and facilitate admissions;
• Develops and maintains referral base;
• Maintain an accurate record of available beds/census.
• Admit, transfer, and discharge residents in accordance with established policies and procedures.
• Maintain current records of all residents admitted/discharged by this facility in accordance with established policies and procedures.

Qualifications

• 1-year working in an office position at a skilled nursing facility
• 1-year Receptionist Duties
• 1- year collections/billing experience with insurance carriers