Receptionist

Harris County Department of Education; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Harris County Department of Education in Houston, TX seeks a receptionist for the Administration Building to ensure smooth communications. You will greet visitors, verify appointments, and route inquiries with a courteous, professional demeanor.

You will operate a centralized telephone console, relay calls, assist with mail processing, and perform light typing. The role requires a high school diploma and strong oral communication, plus PBX experience.

Qualifications

• High school diploma or GED required.
• Typing speed of at least 45 words per minute.
• PBX telephone experience preferred.
• Strong communication and ability to follow instructions.

Responsibilities

• Serve as a receptionist for the Administration Building.
• Greet visitors, determine needs, check appointments, and direct them.
• Operate a centralized telephone console and relay calls.
• Respond to information requests and answer callers per policy.
• Maintain staff names, locations, and extensions for calls.
• Assist with mail processing and sign for deliveries.
• Perform light typing and keep a neat, confidential workspace.
• Assist with other duties as assigned.

Skills

Typing 45 wpm

Clear speech

Oral communication

Follow instructions

Professionalism

Education

High school diploma or GED

Tools

PBX system

Job description

Primary Purpose:

To contribute to effective and efficient flow of communication throughout the Department by prompt and courteous handling of all inquiries and visitors. Answer telephone console; interact positively with general public, clients and staff to effect an efficient flow of communication.

Qualifications:

Education/Certification:

• High school diploma or GED certificate

Special Knowledge/Skills:

• Ability to effectively utilize computers with a minimum typing speed of 45 words per minute
• Demonstrate aptitude or competence for assigned responsibilities
• Ability to speak clearly, articulately and in a pleasant tone
• Possess good oral communication skills
• Ability to follow verbal and written instructions

Experience:

• PBX telephone experience

Major Responsibilities and Duties:

• Serve as a receptionist for the Administration Building.
• Greet all visitors courteously, determine their needs, check appointment, and direct them to proper person.
• Operate a centralized telephone console to relay incoming, outgoing, and interoffice calls.
• Respond appropriately to requests for information.
• Answer questions of callers according to Department policy.
• Disseminate information in accordance with supervisory directives.
• Report immediately the presence in the building of any visitor who bypasses the reception desk or any suspicious activity or unusual behavior on the part of visitors.
• Maintain a list of staff members’ names, room locations, and telephone extensions to expedite relaying of calls.
• Assist with mail processing, collection, and distribution when necessary.
• Sign for the delivery of packages, supplies and other items when delivered to the building.
• Notify the division or employee of deliveries and have them sign receipt of the delivery.
• Perform light typing as required.
• Maintain a neat work station.
• Maintain a warm personality, positive attitude and neat appearance.
• Maintain confidentiality of information.
• Perform other duties as assigned.