RECEPTIONIST

Cumberland Hall Hospital; Hopkinsville (KY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Career development opportunities

Benefits guest website

Job summary

Cumberland Hall Hospital is seeking a Receptionist for a full‑time 30‑hour/week evening shift in Hopkinsville, KY. The role focuses on greeting patients and visitors, answering calls, handling mail, and supporting intake and daily front‑desk operations within a behavioral health setting.

Ideal candidates will have a high school diploma (associates or bachelor’s in a related field preferred) and experience in customer-facing roles, preferably in healthcare. Shift is Monday–Friday, 3:00 PM–9:00 PM.

Qualifications

• Greeting and assisting patients, visitors, and staff in a professional manner.
• Handling calls, mail, and confidentiality with professionalism.
• Initiating patient intake, collecting IDs and insurance information, and safety checks.

Responsibilities

• Greet and assist patients, visitors, and staff in a professional and courteous manner, ensuring a welcoming and secure front‑desk environment.
• Answer incoming calls promptly, route calls appropriately, and process mail while maintaining confidentiality.
• Support patient intake by initiating paperwork and collecting identification and insurance information, plus safety checks.
• Maintain organization and inventory of reception and lobby areas, including supplies and daily materials.
• Prepare patient charts, update logs, distribute census reports, and communicate admission/discharge information.

Skills

Customer service

Front desk

Communication

Confidentiality

Education

High school diploma or equivalent

Associates or Bachelor's in human services (preferred)

Job description

Responsibilities

Receptionist Opportunity - Full Time (30 Hours a Week)/Evening Shift

Cumberland Hall Hospital is a 97 bed, licensed, acute psychiatric hospital located in beautiful Hopkinsville, KY. Cumberland Hall features individual units for youth, adults and active‑duty military, and offers inpatient acute care, partial hospitalization, and intensive outpatient programs. On average, over 1500 patients receive care from our compassionate health care team each year at Cumberland Hall Hospital.

Website: https://cumberlandhallhospital.com/

Join our team as a Receptionist and be the welcoming first point of contact, providing exceptional customer service while supporting daily administrative and front‑desk operations.

Job Duties to include:

• Greet and assist patients, visitors, and staff in a professional and courteous manner, ensuring a welcoming and secure front‑desk environment.
• Answer incoming calls promptly, route calls appropriately, and process incoming and outgoing mail while maintaining confidentiality and professionalism.
• Support patient intake by initiating paperwork, collecting and copying identification and insurance information, and completing required safety checks.
• Maintain organization and inventory of reception and lobby areas, including office supplies, patient refreshments, and daily operational materials.
• Perform clerical and administrative duties such as preparing patient charts, updating logs, distributing daily census reports, and communicating admission and discharge information.

Benefits for staff include:

• Challenging and rewarding work environment
• Competitive Compensation and Generous Paid Time Off
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

www.uhs.com

Qualifications

Receptionist Requirements:

• Education: High school diploma or equivalent required. Associates or Bachelors Degree in a human service related field preferred.
• Experience: Experience working with diverse populations in a professional, customer‑facing or group setting preferred, particularly within healthcare, behavioral health, or human services environments. Prior experience supporting individuals with mental health or developmental needs is a plus.
• Shift: Monday through Friday; 3:00 PM - 9:00 PM; 30 hours per week

Must be 18 years of age or older.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.