Receptionist

Rocky Mountain Small Animal Hospital; Highlands Ranch (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k retirement options

Life Insurance and Disability coverage

Discounted veterinary care for your or

Teladoc 24/7 access

Job summary

Rocky Mountain Small Animal Hospital in Highlands Ranch, CO, AAHA Accredited, is seeking a receptionist who will be the first point of contact for clients and their pets. You will greet clients, manage a multi-line phone system, and support the care team by coordinating appointments and processing payments with compassion.

This role offers a competitive hourly rate with benefits across medical, dental, and vision, plus opportunities for growth within Mission Pet Health's network.

Qualifications

• Experience with veterinary software is preferred.
• Flexible schedule including some weekends and holidays.
• Strong communication and multitasking in a fast-paced setting.
• Excellent customer service and empathy toward clients.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients.
• Ensure Seamless Care Coordination: maintain records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and other hospital services.
• Provide compassionate support to clients and pets.

Skills

Customer service

Communication

Organization

Teamwork

Compassion

Tools

Vet software

Job description

Rocky Mountain Small Animal Hospital (RMSAH) is dedicated to providing the highest standard of compassionate, comprehensive care for the Highlands Ranch community. We are proud to be AAHA Accredited, reflecting our commitment to continuous improvement, safety protocols, and medical excellence. When you join us, you become part of a deeply collaborative culture focused on helping every pet owner and every single one of your teammates succeed. This is your opportunity to do your best work in a respected practice environment where your contributions are immediately valued.RMSAH believes in supporting you not just in your current role, but in your entire career trajectory. While maintaining a strong focus on local patient care, we are connected to a larger network that champions education and professional development. This connection means you have access to internal specialty consultations and resources designed to help all teammates achieve their professional goals, whether that involves becoming a credentialed technician or moving into a leadership position within the practice. We prioritize a healthy workflow where our medical assistants and technicians can utilize their full skill sets, fostering genuine partnership across the entire care team.As an AAHA accredited facility, the quality of medicine you practice here is sophisticated and consistently challenging. Our small animal focus allows us to invest heavily in advanced diagnostic and surgical tools. You will routinely utilize equipment for advanced imaging, including both Radiology and Ultrasound. We provide complex care across multiple specialties, including Internal Medicine, Cardiology, Orthopedics, and advanced soft tissue Surgery, ensuring you have the exposure needed to continually grow your clinical expertise alongside highly dedicated teammates.Highlands Ranch, Colorado, offers an exceptional blend of suburban convenience and access to rugged outdoor adventure. Located just south of Denver, you get the benefit of a welcoming, well-planned community with highly rated local amenities, while remaining close enough to enjoy major city culture and dining. The location provides easy access to vast open space, local hiking trails, and is an ideal launching point for weekend trips into the Rocky Mountains, supporting a healthy work-life balance built around recreation.

This position will be posted a minimum of three days.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.