Overnight Veterinary Receptionist

Mission Pet Health; Flower Mound (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Discounted veterinary care

Job summary

Mission Pet Health in Flower Mound, TX seeks a friendly receptionist to manage a multi-line phone system, greet clients warmly, and support smooth hospital operations.

You will maintain records, schedule appointments, handle payments, and educate clients on preventive care while collaborating with a growing veterinary network. A passion for animals and strong communication are essential.

Qualifications

• Excellent customer service mindset and passion for animals.
• Strong written and verbal communication under pressure.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Collaborative, team-first mindset and ability to work independently when needed.

Responsibilities

• Director of First Impressions: manage a multi-line phone system and greet clients with a compassionate demeanor.
• Coordinate care: maintain accurate records, manage appointments, and handle transactions to keep the hospital running smoothly.
• Educate clients on preventive care and hospital services to support pet health.
• Show empathy and professionalism, treating every pet and owner with respect.

Skills

Customer service

Communication

Organization

Teamwork

Vet software experience

Job description

At Flower Mound Veterinary Emergency & Specialty Center, your commitment to exceptional Small Animal and Emergency medicine is our driving force. We are dedicated to providing the highest quality urgent care to the community of Flower Mound, TX. The trust we have earned is clear; our hospital holds an excellent 4.6-star Google rating, reflecting the confidence our clients place in us. We know that the quality of medicine starts with a supportive culture, and we seek teammates who are ready to make a significant impact on pet and client lives. This is your opportunity to do your best work alongside some of the best professionals in veterinary medicine. As part of a larger network of veterinary hospitals, we prioritize your professional growth. You will benefit from an environment designed to help you succeed, including access to robust educational resources and internal specialty consultations. We understand the importance of advancing your credentials, and programs are in place to help you achieve goals such as becoming a credentialed technician or moving into a leadership role. Joining us means becoming a valued teammate in a supportive system committed to long-term career satisfaction. The core of our practice is high-quality Small Animal and Emergency care. While treating critical cases, you will utilize the resources of a comprehensive support system that ensures you can focus entirely on patient outcomes. We believe in empowering our clinicians with continuous learning opportunities, meaning you will always have opportunities to expand your clinical skill set. Whether you are handling a routine urgent visit or a complex emergency, we provide the structure and collegial support necessary to ensure outstanding medical quality. Flower Mound, TX offers a desirable setting for those seeking a high quality of life outside of the busy urban core. This community provides an ideal backdrop for professional focus and personal relaxation. Located conveniently in the Dallas-Fort Worth metroplex, you gain easy access to world-class amenities while enjoying the charm and community focus that Flower Mound is known for. It is an excellent place to build a long-term career while planting roots in a welcoming Texas environment.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.