Receptionist

Covenant Retirement Communities & Covenant Care; Grand Rapids (MI); On-site; USD 19,000 - 24,000; Full time

Job summary

Covenant Living is seeking a Receptionist to greet residents, staff, and visitors in a warm, professional manner. The role requires strong English communication, organization, and a courteous telephone presence.

Responsibilities include answering calls, directing visitors, managing sign-in, coordinating transportation, assisting with programs and payments, handling mail, and supporting the administrative team. Prior clerical experience and confidentiality are essential.

Qualifications

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.

Responsibilities

• Answer all telephone calls quickly, politely, and transfer as needed.
• Monitor emergency system and direct staff to emergent situations.
• Provide information to visitors and sign in guests with badges.
• Keep reception area clean and organized after each shift.
• Coordinate transportation requests and inform residents and staff.
• Assist residents with programs and collect payments.
• Handle mail: sell stamps, receive packages, sort mail.
• Input maintenance requests and communicate urgent issues to staff.
• Balance cash drawer and cash receipts.

Skills

Organizational skills

Interpersonal communication

Verbal communication

Written communication

Telephone etiquette

Calm under pressure

Confidentiality

Microsoft Office

Customer service orientation

Interest in older adults

Education

High school diploma or equivalent

Secretarial training

Tools

Microsoft Office Suite

Office equipment usage

Job description

We Are Inspired to Serve. Join us!Part of a nation wide family of Continuing Care Retirement Communities, Covenant Living is seeking a Receptionist. This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way.In this role, the Receptionist will:Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately. Take messages when the individual requested (resident or staff) is not available.Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific deskProvide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.Ensure that reception desk and lobby are kept clean and organized after each shift.Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff. Places courtesy calls to residents to remind them of transportation trips.Assist residents in signing up for programs and activities and collect payment.Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Lead Receptionist.Sell postage stamps to residents and staff, receive packages and mail, sort mail and log in packages, inform residents/staff of packages to pick up.Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.Complete monthly charge sheets in accordance to procedure.Support other departments in clerical duties as assigned by the Administrative Services CoordinatorSupport the Lead Receptionist in clerical duties and maintenance of the reception areaBalance cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.The ideal candidate will have:High school education or equivalent.One year of secretarial training or clerical experience.Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English. .Pleasant personality and telephone voice.Ability to remain calm in an emergency situation.Complete confidentiality when circulating general information.Knowledge of computers including Microsoft Office Suite.Interest in and desire to work with older adults.Compensation Pay Range:$13.73 - $17.76 per hourReasonable Pay EstimateA reasonable estimate of the pay range for this position is $13.73 - $17.76 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.For full time employees, we offer a generous benefits package that includes:Medical, dental and vision insuranceEmployer paid group term life and disabilityPaid Time Off (PTO) & six paid holidays403(b) with a 3% employer matchFitness center use at most facilities.Various voluntary benefits:Life, AD&DTuition assistance and scholarshipsEmployee assistance programLegal services, home/auto insurance, discount purchasing programPet InsuranceFor more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.