Receptionist

Warner Norcross + Judd; Grand Rapids (MI); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with employer contribution or 4

Paid time off

Job summary

Warner Norcross + Judd is hiring a Receptionist/Hospitality Assistant to join our general services team in Grand Rapids, MI. This full-time, on-site role runs Monday through Friday, 7:30 am–4:30 pm, and includes desk coverage and event support.

Responsibilities include greeting clients, managing arrivals, maintaining conference rooms, coordinating reservations, and providing admin support, including meals, filing, scanning, and expense processing.

Qualifications

• High school diploma or equivalent.
• Previous receptionist/customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to handle privileged and confidential information.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Greet and welcome firm members, clients, and guests professionally.
• Notify arrivals to firm members in a timely manner.
• Maintain conference rooms and ensure they are clean and presentation ready.
• Coordinate conference room reservations and scheduling.
• Assist with meetings and firm events setup, support, and cleanup.
• Provide administrative support including filing, scanning, and expense reports.
• Stock and maintain kitchen, break room, and food preparation areas.
• Arrange restaurant reservations for business dinners as requested.
• Coordinate deliveries and business errands as needed.
• Occasion to support after-hours meetings and events and provide desk coverage.

Skills

Communication

Customer service

Organization

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

About the Position

Warner Norcross + Judd is seeking a Receptionist/Hospitality Assistant to join our general services team in Grand Rapids. This full‑time position is based in our Grand Rapids, MI office and requires Monday through Friday, 7:30 am‑4:30 pm, fully on‑site.

What You'll Do

• Greet and welcome firm members, clients, and guests in a professional, courteous, and friendly manner.
• Notify firm members promptly of client and guest arrivals.
• Maintain conference rooms, ensuring they are clean, organized, and presentation ready.
• Coordinate conference room reservations and scheduling.
• Assist with the setup, support, and cleanup of meetings and firm events.
• Provide administrative support, including ordering lunches, filing, copying, scanning, and processing expense reports.
• Stock, organize, and maintain kitchen, break room, and food preparation areas.
• Arrange restaurant reservations for business dinners as requested.
• Pick up or coordinate the delivery of food, beverages, and other work‑related items, and perform business‑related errands as needed.
• Opportunity to support occasional after‑hours meetings and events, including setup, event assistance, and cleanup.
• Provide receptionist desk coverage as needed.

The above list is not intended to be all inclusive but provides a general framework for the position. Other related responsibilities will arise from time to time and be assigned to department members.

Physical Demands

These include being both mobile and stationary throughout the workday, having the ability to transport 25 pounds, and being able to operate a computer and other business equipment found in the office.

What Makes You Successful

Successful candidates are organized, detail‑oriented, and able to effectively manage multiple priorities while maintaining a polished and professional demeanor. They communicate well, listen attentively, adapt to changing needs, and consistently demonstrate flexibility, reliability, and a willingness to support the team wherever needed.

About You

Experience, Education, and Training:

• High school diploma or equivalent
• Previous experience in a receptionist or customer service role preferred
• Excellent communication and interpersonal skills
• Ability to handle privileged and confidential information with discretion
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Benefits Designed To Support You

• Medical, dental, and vision insurance
• Firm‑paid life insurance and disability coverage
• 401(k) with employer contribution or match, depending on plan design
• Generous paid time off and leave programs
• Paid firm holidays
• Wellness programs
• Employee assistance program
• Professional development and growth opportunities