Receptionist

Elite Clinical Network; Glendale Estates (AL); Vor Ort; USD 32.000 - 40.000; Vollzeit

Benefits dieser Stelle

Dental insurance

Health insurance

Paid time off

Zusammenfassung

Elite Clinical Network is seeking a dedicated Medical Receptionist to be the first point of contact for patients, physicians, and staff in a busy clinical trial setting. You will answer calls, schedule appointments, register new patients, and help keep operations smooth.

The role emphasizes professional communication, strong organization, and the ability to work under pressure while maintaining a welcoming front desk environment.

Qualifikationen

• High school diploma or equivalent.
• Medical office experience preferred.
• Excellent customer service and communication skills.
• Ability to schedule and register patients.
• Knowledge of medical terminology helpful.

Aufgaben

• Answer clinic phones and direct calls to the appropriate team.
• Inform patients about study details and compensation.
• Schedule and reschedule patient appointments.
• Register new patients and answer questions.
• Enter data related to registration and scheduling.
• Maintain a clean reception area.
• Assist with general office duties.
• Support Clinic Supervisor as needed.

Kenntnisse

Customer service

Medical terminology

Scheduling

Data entry

Phone handling

Organization

Communication

Teamwork

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Job description:

Position Summary:

We are seeking a dedicated and organized Medical Receptionist to serve as the first point of contact for patients, physicians, and staff. This role is responsible for answering and directing incoming calls, scheduling appointments, registering new patients, and ensuring smooth operations in a busy clinical trial setting. You will help recruit for ongoing and new clinical studies, providing patients with relevant study information and ensuring they are registered and scheduled in accordance with protocol.

Essential Job Duties:

• Answer clinic phones, monitor call queues, and direct calls to appropriate team members in a timely manner.
• Familiarize yourself with current clinical trials to accurately inform patients about study details (compensation, doctor visits, lab results, study medication).
• Schedule and reschedule patient appointments based on availability and written protocols, ensuring patient preferences are accommodated.
• Register new patients, answer their questions, and direct them to appropriate clinical staff when necessary.
• Perform computer data entry related to patient registration, scheduling, and other assigned programs.
• Maintain a clean and welcoming reception area and lobby for patients and visitors.
• Assist with general office duties, including distributing mail, faxes, and other administrative tasks as needed.
• Support the Clinic Supervisor with additional duties and responsibilities as required.

Knowledge, Skills, and Abilities:

• High school diploma or equivalent.
• Excellent customer service skills with a professional and friendly demeanor.
• Knowledge of basic medical terminology and prior experience in a medical office setting, including phone handling and appointment scheduling.
• Strong organizational and multitasking abilities with the ability to prioritize tasks effectively.
• Ability to work under pressure while maintaining a positive attitude and flexibility.
• Strong problem-solving and communication skills.
• Ability to work independently with minimal supervision while using professional judgment and diplomacy.
• Capable of working well in a team-oriented environment, collaborating with a variety of professionals.

Qualifications:

• Experience in medical office administration or similar environments preferred.
• Strong verbal and written communication skills.
• Must be able to adapt to changing circumstances and assist in various aspects of the clinic’s operations.
• Ability to present information clearly and professionally to staff, patients, and other stakeholders.

Additional Information:

• Full-time position with the potential for some evening or weekend shifts depending on scheduling needs.
• The position involves close interaction with patients and healthcare providers in a clinical trial setting.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person