Receptionist

Mission Pet Health; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted veterinary care

Teladoc access

401k retirement options

Medical/Dental/Vision insurance

Job summary

Val Vista Animal Hospital in Gilbert, AZ is seeking a Receptionist to join a respected veterinary team. You will manage a multi-line phone system, greet clients with warmth, and support case flow with accurate records and smooth scheduling.

You will educate clients on preventative care, coordinate services with a compassionate, team-oriented approach, and provide empathetic support to families and their pets on a daily basis.

Qualifications

• Passion for excellent customer service and love for animals.
• Exceptional communication skills under stress with a positive attitude.
• Strong organizational skills to prioritize in a fast-paced clinic.
• Collaborative, team-first mindset; able to work independently when needed.
• Experience with veterinary software preferred; weekends/holidays availability required.

Responsibilities

• Manage multi-line phone system and greet clients warmly.
• Maintain accurate medical records and appointment schedules; handle transactions.
• Educate clients on preventative care and other hospital services.
• Be a calming, empathetic presence, treating every pet with care.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Veterinary software

Tools

Veterinary software

Job description

Welcome to Val Vista Animal Hospital in beautiful Gilbert, Arizona.

Since 2000, we have built a long-standing reputation for providing comprehensive veterinary and urgent care to the community. We treat every patient like our own, a philosophy reflected by our excellent 4.7-star Google rating. We are also proud to be a member of Arizona Healthy Pet Hospitals, demonstrating our commitment to premier medical standards, tenderness, and compassion.

If you are looking for an opportunity where you can genuinely connect with clients and do your best work alongside an experienced team, this is the place for you. Joining our practice means collaborating with a dedicated and deep team, including a Medical Director and five additional experienced DVMs.

We believe in providing robust support so our teammates can succeed and focus completely on patient care. As part of a premier hospital group dedicated to high-quality standards, we ensure that every teammate is committed to continuous education and growth. This established infrastructure allows you to achieve your personal career goals, whether that means advancing your medical skills or stepping into leadership roles.

We pride ourselves on offering full-service veterinary care that goes beyond routine appointments. Our facility is equipped to handle comprehensive medical needs, including advanced care, sophisticated testing and diagnostics, and surgical procedures. Val Vista Animal Hospital serves as a trusted resource for the community by also providing urgent care services, giving you diverse and complex case exposure. Our dedicated medical team is committed to educating our clients while providing the highest quality of treatment in prevention and wellness.

Gilbert, Arizona, offers an ideal setting for veterinary professionals looking for a high quality of life outside of work. Located southeast of Phoenix, Gilbert is known for its welcoming community, extensive local amenities, and excellent weather. If you enjoy the outdoors, you will appreciate the opportunities for hiking and exploring the scenic Sonoran Desert landscape, all while benefiting from the infrastructure of a major metropolitan area.

We invite you to experience the balance of career fulfillment and desert living that Gilbert provides.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.