Receptionist

Mission Pet Health; Queen Creek (AZ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Discounted pet care

Teladoc 24/7

401k retirement options

Medical, Dental, Vision insurance

AVMA educational assistance

Job summary

Mission Pet Health is seeking a receptionist for our Queen Creek, AZ hospital. You will manage a multi-line phone system, greet clients, schedule appointments, handle payments, and support smooth front-desk operations while promoting preventive pet care.

This role requires excellent communication, organizational skills, and a compassionate approach to clients and their animals. Weekend/holiday flexibility is part of a supportive team environment with benefits.

Qualifications

• Passion for delivering excellent customer service and compassionate client care.
• Strong written and verbal communication with the ability to manage busy front desk.
• Excellent organizational and multitasking abilities in a fast-paced clinic.
• Team-oriented with flexibility to work independently or with guidance.

Responsibilities

• Manage a multi-line phone system and greet clients professionally.
• Schedule appointments and coordinate patient flow to support care delivery.
• Maintain accurate medical records and handle payments efficiently.
• Educate clients on preventive care and hospital services.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Tools

Vet software

Job description

San Tan Animal Hospital in Queen Creek, Arizona, was created with the unique goal of honoring the family-pet bond by working in partnership with clients to deliver optimum pro-active and preventive healthcare. We are proud that our commitment to excellence is recognized both globally and locally. We are an American Animal Hospital Association AAHA accredited facility, meeting or exceeding rigorous standards in nearly every aspect of the hospital, including surgery, patient care, emergency services, and diagnostic imaging. This dedication to quality is why the community trusts us, reflected in our excellent 4.8-star Google rating. If you are seeking to join an experienced animal health care team committed to compassionate and professional care, this is where you can grow. Our hospital is built around the fundamental belief that our highly experienced teammates are key to maintaining our commitment to exceptional professional care. Though independently focused on our local community, we are part of a supportive network dedicated to helping every teammate succeed. You will benefit from programs in place designed to help you achieve your career goals, whether that involves becoming a credentialed technician, moving into leadership, or accessing internal specialty consultations to elevate your case management skills. We are committed to fostering a compassionate environment where you can do your best work and find true fulfillment in veterinary medicine. You will practice high-quality, comprehensive medicine daily at San Tan Animal Hospital. Our facility is equipped to support extensive services, including advanced care, testing and diagnostics, and specialized surgical procedures. Because we also provide urgent care and emergency services, you will have the opportunity to manage complex cases and utilize full diagnostic imaging capabilities. Our AAHA accreditation ensures that we maintain the highest standards in anesthesiology, patient care, and examination facilities, providing you with the tools and environment needed to deliver definitive care efficiently. San Tan Animal Hospital is situated in the growing community of Queen Creek, Arizona. Located just outside of Phoenix, Queen Creek offers the benefits of sunny Arizona living. We structure our schedule to support a strong work-life balance, operating from 8:00 AM to 6:00 PM Monday through Friday, and closing early on Saturday, ensuring you have Sunday completely free to enjoy the region and recharge.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $17-$21 per hour based on experience.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.