Service Department Cashier Receptionist

Deery Brothers Chrysler Dodge Jeep Ram Waukee; Waukee (IA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Employee discounts on vehiclePurchases

Paid time off

Continued training through the factory

Career advancement opportunities

Job summary

Deery Brothers Chrysler Dodge Jeep Ram Waukee is seeking a Receptionist to greet customers, schedule service appointments, and handle calls and payments with professionalism at our Waukee dealership. This role emphasizes strong customer service and accurate record-keeping within a busy automotive service environment.

The ideal candidate will have a high school diploma, at least one year of reception or customer service experience, and familiarity with Outlook and Microsoft Office.

Qualifications

• High school diploma or the equivalent, preferred.
• One year of reception experience in a retail facility is desirable.
• Working knowledge of Outlook and Microsoft Office applications.
• One year of customer service experience.
• Professional communication skills.

Responsibilities

• Answer Service Department phone calls.
• Make Service appointments.
• Call customers to set up appointments after special parts orders have arrived.
• Check service emails and set appointments.
• Scan Repair Orders.
• Learn how to take service loaner appointments and agreements through our systems.
• Check loaners in and out and check for damage at the time of service loaner return.
• Take cash and credit card payments for service customers at time of customer pickup.
• Entering cashed out repair orders in the system to close the repair order.
• Other miscellaneous office duties.
• Effectively communicate with and perform all job duties requested by management.

Skills

Customer service

Professional communication

Phone etiquette

Education

High school diploma

Tools

Outlook

Microsoft Office

Job description

The Receptionist is expected to:

• Protect the legal, financial and moral well being of the dealership
• Effectively greets, communicates and guides customers to appropriate departments for assistance.
• Ensure all service calls and customers are greeted in a timely and welcoming fashion to initiate positive visits;
• Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval
• Accurately take payment for service customers and protect financial well being of the dealership

Primary Duties:

• Answer Service Department phone calls
• Make Service appointments
• Call customers to set up appointments after special parts orders have arrived
• Check service emails and set appointments
• Scan Repair Orders
• Learn how to take service loaner appointments and agreements through our systems
• Check loaners in and out and check for damage at the time of service loaner return
• Take cash and credit card payments for service customers at time of customer pickup
• Entering cashed out repair orders in the system to close the repair order
• Other miscellaneous office duties
• Effectively communicate with and perform all job duties requested by management.
• Operate with integrity.
• Demand the highest ethical standards from self and others
• Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.

Job Qualifications:

• High school diploma or the equivalent, preferred.
• One year of reception experience in a retail facility is desirable.
• Working knowledge of Outlook and Microsoft Office applications.
• One year of customer service experience.
• Professional communication skills.

PHYSICAL REQUIREMENTS:

• Work performed in a dealership administrative setting due to necessity to welcome dealership customers and guests in person.
• While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
• Regularly required to sit, stand, talk, hear, use hands and fingers and move about facilities.
• Required to lift up to 10 pounds.
• Required vision include the ability to adjust focus.
• Required to operate equipment in a safe manner at all times.
• Perform other duties as required.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Leadership

- the individual demonstrates ethical and followership behaviors which promotes our dealership standards resulting in a cohesive and effective team.

Compliance

-- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.

Customer Service

--the individual understands his/her role in providing excellent customer service through the defined processes which promote efficiencies, fairness and cost effectiveness.

Ethics/Integrity

-- the individual represents tour dealership by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.

Oral Communication

--the individual clearly identifies and professionally expresses issues in positive or negative situations.

Planning/Organizing

--the individual prioritizes and plans work activities and uses time efficiently.

Quality

--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

Dependability

--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Safety and Security

--the individual observes safety and security procedures and uses equipment and materials properly.

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical,Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.