Receptionist

Life Care Centers of America; Federal Way (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Hallmark Manor in Federal Way is seeking a friendly Receptionist to provide clerical support and greet visitors in person and by phone, in alignment with Life Care standards.

Responsibilities include managing the front desk, operating the phone and paging system, delivering outstanding customer service, and coordinating with an interdisciplinary team while upholding patient rights and confidentiality. The role requires a high school diploma and proficiency in Word, Excel, and email.

Qualifications

• High school graduate or equivalent.
• Six months clerical experience or completed secretarial program.
• Proficient in Word, Excel, and email.

Responsibilities

• Service as the first point of contact for guests and visitors in person as well as via phone.
• Operate the facility phone and paging system.
• Exhibit excellent customer service and a positive attitude towards patients.
• Assist in the evacuation of patients.
• Demonstrate dependable, regular attendance.
• Read, write, speak, and understand the English language.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Email

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Hallmark Manor is located in Federal Way with easy access to freeways, shopping, and recreation. Our team believes in providing excellent patient care for the body, mind, and soul. As an associate of any level/type, we appreciate your opinions and feedback as we are here to also serve you. Come join us! This role is Friday-Sunday, 7:45 a.m. to 6:15 p.m.

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, And Licensure Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Specific Job Requirements

• Proficient in Microsoft Word, Excel, and e mail
• Make independent decisions when circumstances warrant such action
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

Essential Functions

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Demonstrate dependable, regular attendance
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language

An Equal Opportunity Employer